Customer Service Representative

3 weeks ago

Berwick, Canada Lifemark Health Group Full time

**Customer Service Representative**

**Berwick, NS**

**Status**: Casual, part-time

**Location**: Berwick Physiotherapy

Our Customer Service Representatives are an important part of our team who provide outstanding administrative support to patients, co-workers, and stakeholders, in keeping with our commitment to patient-centered care. They are responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers. They ensure the efficient, professional, and organized operation of the clinic office.

**What you would do**:

- Ensure optimal patient care through friendly, enthusiastic, and professional service with all patients and team members
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
- Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
- Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
- Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
- Collect payment at the time of service and follow up on outstanding payments.
- Complete accurate clinic billing and follow up on accounts receivable as required.
- Produce accurate end-of-day reports.
- Other administrative tasks as assigned by the Clinic Director

**What you need**:

- Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
- Ability to exercise good judgment, resourceful, strong organizational skills
- Ability to investigate, understand and resolve issues that arise from billing, collections, and multiple funding sources
- Remain “cool, calm, and collected” in high-pressure situations
- Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
- Self-starter with the ability to work independently and collaboratively in a team environment
- Responsible for Booking and Billing for WSIB, MVA, and Private Patients
- Previous experience in a medical office is considered an asset

**pt Health I 25 Years of Exceptional Care I Great Place to Work Certified**
- Lifemark Health Group promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._

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