Dispatcher

**Subsidiary**:Miller Paving Limited

Location: Durham, ON

**What Does a Dispatcher Do?**:
Reporting to Dispatch Supervisor, the dispatcher’s responsibilities include management and accountability of the GPS-dispatching software system, order receiving-entry and schedule driver & broker load dispatching. Generate/manage and maintain reports and distribution. Manage driver hours of service. The Dispatcher’s responsibility also ensures a full back up of the Dispatching Supervisor’s role and assumes these additional tasks in the absence of the Dispatch Supervisor.

**As a Dispatcher, You Will**:

- Manage dispatching software system
- Receive orders from customers and keep them informed on status of dispatch
- Establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time. Process order entry & track scheduling through GPS verification
- Receive daily Bills of Lading (BOL) from drivers and enter in SharePoint system
- Monitor daily driver work logs and ensure charge codes are correct for accurate payroll processing
- Generate and manage all scheduled reports, such as, sales, safety operational ect.
- Ensure completion and compliance of the daily Job Hazard Analysis
- Accept and coordinate customer orders
- Schedule employees and equipment to ensure efficient Cement deliveries
- Resolve customer complaints in a timely and professional manner
- Assist with both manual and computerized record keeping
- Resolve scheduling or other discrepancies that may arise

**What You'll Bring**:

- Emergency Telecommunication Education, an asset
- Safety orientation with working knowledge of OHSA, an asset
- Previous experience in a dispatch position
- Excellent verbal and written communication skills and superior customer service skills
- Proficiency with MS Office focusing on Word and Excel, and superior data entry skills
- Ability to manage stress and multitask in a fast-paced environment
- High school degree or equivalent
- Willingness to work extended hours/on call
- Miller is proud to provide this unique career opportunity, we offer continuous learning, opportunity for growth, and a competitive compensation package. At our core; we are our people. We succeed because we respect our people and invest in their development, safety and well-being. Miller is an equal opportunity employer. We believe that diversity and inclusion are key attributes to building greatness. Miller’s core values of Integrity and Community welcomes everyone, at work and in the community, and our value of Accountability, means that we own our actions, our decisions and our results. As a Miller employee, this will ultimately be your commitment to our inclusive culture._