Service Advisor

3 weeks ago

Brandon, Canada AutoCanada Inc. Full time

**AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Advisor **to work at **Kelleher Ford in Brandon, Manitoba** This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across North America for our commitment to integrity and customer service. If you share our passion for people, automobiles, and making money then we want to talk to you about a new career with Kelleher Ford

**AutoCanada** believes that taking care of our team members and setting them up for long-term success is what sets us apart from our competitors. **That’s why AutoCanada is proud to offer our full-time employees the following benefits to aid in their well-being and performance**:

- Competitive pay plans and a motivated group of AutoCanada employees to work alongside.
- Dental and vision insurance
- Prescription insurance that can discount purchases up to 80%
- Paid holiday and flex time for full time AutoCanada employees
- Employee vehicle purchase & service programs
- Employee assistance programs focused on health & wellness.
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career with a North American automotive group operating in Canada and the United States

**Position Overview**:
The Service Advisor acts as the go-between for Automotive Service Technicians and customers. In this exciting in role, you’ll be able to get out from behind the desk and play an active role in the service lane explaining the Service Technician’s recommendations to the customer in easy-to-understand language while suggest up-sell opportunities to keep the customer’s vehicle safe.

**Job Description**:

- Set, confirm, and prepare for appointments with customers so they can have a great service experience.
- Meet or exceed targeted sales goals & the targeted customer satisfaction index.
- Greet customers in a friendly manner when they arrive.
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
- Produce repair orders for customers, including cost and time estimates, with full transparency.
- Communicate frequently with technicians and parts associates to ensure timely completion of work.
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
- Follow up with customers to ensure satisfaction.
- Gain superior product knowledge to effectively help customers.
- Provide an exceptional customer experience to drive loyalty.

**Requirements**:

- High school diploma or equivalent
- Proven ability to provide exceptional customer experience.
- Ability to set and achieve targeted goals.
- Prior sales experience preferred but not required.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- The willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record


















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