Security Support Co-ordinator
2 weeks ago
Synergy Protection Group Inc. is looking for dedicated and talented Security / Support Supervisor to join our exciting, hard working and growing team We are looking for individuals who possess exceptional interpersonal and customer service skills. As a support coordinator, you will play a key role in communication between employees, management and clients.
What you will do:
- Manage queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
- Assisting the Support Team Manager with the day-to-day employee/client relationships in a proactive manner
- Respond to employee inquiries, research client/employee issues, resolve service issues/errors and demonstrate proactive, solution-based approach to enhance client relations
- Collaborate with Scheduling Coordinator, HR and Training to ensure recruitment and placement processes to achieve an optimal level of client/staff compatibility
What you will bring:
- Call Centre experience A MUST
- Dispatch experience 4 years +
- Proficient experience in administration
- Excellent verbal and written communication skills, interacting both internally and externally
- Excellent customer service skills
- Excellent organizational skills
- Ability to multitask and remain calm under pressure during high volume phone calls
- Track record of working in a fast paced and demanding environment
**Shift Timings Continental Days/Night nights (8 AM - 8 PM or 8 PM - 8AM)**
Why become a part of Synergy family?
We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.
Perks we offer:
- We are all about our people and we show it
- Competitive pay and comprehensive employee benefits
- Provide free training such as Use of Force, Non-Violent Crisis Intervention, Mental Health First Aid, Report Writing and many more.
- Accommodate to your flexible schedules
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities
**Job Types**: Full-time, Permanent
Pay: From $18.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Schedule:
- 12 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
**Experience**:
- customer service: 1 year (required)
- Office Administration: 1 year (required)
- Security: 1 year (preferred)
- Call Centre: 4 years (required)
Work Location: In person
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