Demo Technician

**Demo Technician**

**Department**

Service

**Reports to**

Dispatcher

**Level of empowerment**

Level 1

**Overview**

This position functions in accordance with our Company’s core values by demonstrating the features and functions of units to our customers, ensuring they have the knowledge necessary to enjoy the benefits of the RV camping lifestyle.

**Key Responsibilities**

**Produce Collect-able hours** **- **Consistently achieve agreed-upon productivity and Collect-able efficiency goals.
- Successfully complete assigned jobs in an efficient manner
- Complete and process all paperwork for each assignment in a timely, consistent, and accurate manner
- Participate in required training, and take personal initiative to stay up-to-date on relevant service knowledge, bulletins and other changes related to new and existing products
- Appropriately assist Technicians when required
- Provide input to the Service team relating to product information, quality, warranty, and other unit performance information

**Safety, Tools & Work Environment-** Effectively comply with all safety, tools, and other job-related requirements.
- Follow all safety, environmental, and regulatory compliance protocols, policies, and requirements
- Maintain a clean and organized work environment
- Provide and maintain the hand tools required to efficiently complete assigned work
- Operate, maintain, and account for company equipment and vehicles

**Other duties as assigned**

**Behavioural Indicators**
- Integrity - makes decisions aligned with ArrKann’s values, even if it’s the more difficult option
- Behavioural indicators:

- Will speak up if uncomfortable with a decision
- Hospitality -engages guests and colleagues with a friendly demeanor.
- Behavioural indicator:

- Can be observed following the 6 foot rule
- Reliable - can be counted on to show up and do a good job.
- Behavioural indicator:

- Consistently is on time for shifts
- Produces good work
- Team player - works as part of a team and is always willing to recognize others for their contributions.
- Behavioural indicator:

- Aid co-workers with tasks, often without being asked
- Achiever -motivated to set and achieve goals and feels a strong sense of satisfaction in a job well done.
- Behavioural indicator:

- Utilizes priorities
- Actively seeks to benchmark their performance
- Job Target Profiles:

- Guardian - unselfish and approachable with a preference for detailed, skill-based work
- Operator - patient, conscientious, relaxed and cooperative team worker
- Altruist - congenial and cooperative with an efficient, precise work ethic

**Job Requirements**
- Successful completion of high school
- Ability to work independently
- Excellent customer service skills
- Strong communication skills

**Physical Demands**

This position requires moderate physical demands including the ability to occasionally lift up to 50 lbs., and overhead reaching. Additional physical demands include walking, sitting, standing and climbing ladders and stairs.