Junior Service Manager
7 months ago
**Required Knowledge, Skills, and Abilities**:
- Excellent communication skills, written and verbal, understanding not just grammar but
also tact
- Excellent customer service skills and a strong work ethic
- Ability to read and understand sales data
- Ability to build positive working relationships and provide clear direction and feedback
- Ability to diplomatically deal with difficult situations while exhibiting a consistent level
of professionalism
- Ability to handle stress associated with solving problems
- Organization, planning, and time management skills with the ability and initiative to
react effectively and quickly to unexpected circumstances
- Always present a neat professional appearance and demeanor
- Intermediate computer skills including Microsoft Word, Excel, and Outlook
- Accurately complete paperwork and reports
- Must be able to work around changing of schedules, which includes being available to
work days, nights, weekends, and holidays, as required
- Sommelier certificate or equivalent preferred
Responsibilities and Duties
**Include but are not limited to**:
- Managing staff and schedules for FOH
- Managing day to day operations of service and the restaurant
- Provides ongoing coaching and appropriate progressive discipline to all staff in the
restaurant, managing appropriate documentation, and ensuring all staff understand
their current level of performance.
- Supervises day-to-day operations to ensure all workplace standards and compliances
are met
- Provides orientation and coaching to all new staff in accordance with all our training
systems
- Supervises operations to ensure that all cleaning, maintenance, housekeeping, and side
work duties are accomplished in line with operational standards.
- Proactively communicates with other members of the management team to ensure all
staff are set up for success
- Maintains familiarity with all health and sanitation standards and ensures all staff are
following guidelines appropriately.
- Correctly performs all duties necessary to close the restaurant.
- Beverage inventories
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