Assistant Restaurant General Manager

3 weeks ago

Coquitlam, Canada KFC Canada - Soul Foods Group Full time

**Location: 1-2991 Lougheed Highway, Coquitlam, British Columbia**

**PURP**O**S**E **O**F **T**H**E **P**O**S**I**T**IO**N**:
To effectively assist in managing the operations of a restaurant on a day-to-day basis, within the policies and guidelines of the company, ensuring Guest satisfaction, team member satisfaction/retention and profit maximization. The ARGM will support the RGM in profit planning, implementing training for Team Members, and will become proficient in all aspects of restaurant operation in preparation for advancement to an RGM position.

**S**C**O**P**E **A**N**D M**A**G**N**I**T**UD**E**:
Soul Restaurants Canada comprises of Restaurants including KFC and Taco Bell brands, Individual units vary in size, sales, budgets dependent on location and asset type. The Restaurant General Manager will assume operational responsibility of one unit, Supervising between 10 - 60 people, with Sales ranging from $500,000 to $3,000,000 per Annum.

**P**O**S**I**T**IO**N **FUNC**T**IO**NS**:
**People - 20%**
- Responsible for providing leadership in the restaurant - recognizing and motivating Shift Managers, and Team Members; coaching and training the team in order to achieve operational excellence
- Must consistently demonstrate HWWT2 principles and utilize HWWT2 recognition programs
- Ensure Occupational Safety & Health Act, local health and safety codes and company safety / security policies and procedures are met and followed
- Assist RGM with recruitment and select qualified, high energy team members while using approved tools and systems
- Train and develop Team Members and Shift Managers following the proper training systems and processes
- Provide feedback to Team Members and Shift Managers both positive and constructive
- Communicate daily and effectively to RGM, Shift Managers and Team Members on the day to day operations of the business, goal setting and expectations
- Work closely with RGM in the case of corrective actions or terminations
- Assist RGM in conducting Team Member performance reviews
- Ensure Team Member files are maintained effectively
- Assist RGM in assuring that the ESA is being adhered to at all times
- Proactively and consistently manage all in-store Employee Relation issues updating RGM, Area Coach and PCL, as appropriate
- Role model company policies, procedures and all standards as outlined in the Standards Library to minimize employee relations issues within the restaurant

**Guests - 30%**
- Create a Guest focused environment which is appealing to the brand’s diverse Guest base
- Manage all Guest complaints in line with company policy, escalating issues to RGM/Area Coach, where appropriate
- Achieve an “At Standard” ROCC score quarterly
- Assist the RGM in completion of period/quarterly ROCC action plans, completing actions in a timely manner
- Regularly review GES reports and assist RGM in communicating results and action plan to achieve targets
- Assist RGM in follow up on Guest Service Team Members to ensure GES is a priority and each Guests is being communicated to regarding the survey
- Utilize relevant company tools (OCL’s, deployment chart, cleaning calendar, OPS diary) to ensure the restaurant is consistently achieving the company standards

**Sales - 30%**
- Through exceptional operational standards and a maniacal approach to Guest service, consistently seek to maximize the sales in the restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets
- Actively assist RGM in all new product rollouts and promotions
- Ensure complete and timely execution of corporate and local marketing programs
- Understand the local competition and assist RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact the business
- Assist RGM with establishing business initiatives
- Assist in preparation of all required financial plans/reports and submit them on a timely basis
- Develop a strong sales culture within the store, setting clear targets for every shift
- Develop a strong Speed with Service culture especially at drive-thru.
- Assist RGM in accurate sales forecasting to ensure proper deployment for daily sales requirements

**Profit - 20%**
- Analyze sales, labour, inventory and controllables on a continual basis and take corrective action to meet or achieve daily or weekly margins. Discrepancies are fully investigated and reported
- Ensure that the correct volume of product is prepared to meet the level of business and the product control sheet/system is accurately maintained
- Assist in preparing action plans to address in-store issues and effectively communicate these to the team
- Control profit and loss by ensuring Team Members follow cash control/security procedures, maintain inventory, manage labour, review financial reports and take action when appropriate
- Assist RGM in completing weekly labour forecasting and schedule

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