Housekeeping Assistant Manger

2 weeks ago

Lake Louise, Canada Vantage Hotels Full time

SEASONAL - with opportunity for year round

SUMMER BONUS

STAFF HOUSING AVAILABLE

**Position Overview**: As the Assistant Housekeeping Manager, you will play an important role in maintaining the cleanliness and overall appearance of the Mountaineer Lodge. You will work closely with the Housekeeping Manager to oversee staff, maintain inventory, and uphold our standards of cleanliness and presentation throughout the hotel.

This position is unique because you will also assist with the oversight of the Breakfast Room Offer.

As with all our leadership positions, you will be expected to help with all the tasks and duties of a front-line employee as and when required.

**Key Responsibilities**:
Leadership and Development
- Assist with managing and leading a team of housekeeping staff, including supervisor, room attendants, and laundry attendants.
- Provide guidance, training, and mentorship to ensure that all employees understand their roles and responsibilities and can perform their duties efficiently and effectively.

Scheduling and Staffing
- Prepare and assign all room lists to Room Attendants when the Housekeeping Manager is not available.
- As required, maintain housekeeping staff schedules to always ensure adequate coverage, considering occupancy levels and peak periods. Assisting with the recruitment, hiring, and onboarding process for new housekeeping team members.

Quality Control and Inventory
- Assist in maintaining housekeeping standards to deliver a consistently high level of cleanliness throughout the hotel.
- Conduct regular inspections of guest rooms and public areas to ensure compliance with established cleanliness and maintenance standards.
- When the manager is not available, manage and monitor housekeeping supplies and equipment. Notifying manager of any issues with stock or inventory.

Guest Relations
- Assist with addressing guest complaints or requests related to housekeeping services as required.

Assist with Breakfast Room oversight and management
- Asssit with ordering of food, beverage, and cleaning supplies as required.
- Assist with inventory control as per company guidelines.
- Ensure all breakfast items are stocked throughout entire shift.
- Ensure busing tables and interacting with the guests is timely and appropriate.
- Ensure clean-up of kitchen and breakfast room area after guests have left.
- Ensure cooking/correct heating and handling of food.
- Ensure that all food safe practices are followed including scheduled monitoring for expiry and quality control
- Ensure that all Occupational Health & Safety policies and training are followed

Safety and Compliance
- Ensure that all housekeeping staff follow safety and health standards while performing their duties.
- Train staff on proper handling of cleaning chemicals and equipment to prevent accidents and injuries.
- Participate on Health and Safety and Emergency Response team as required.

Maintenance
- Liaise with all other departments as required in a professional and timely manner
- Report any technical issues or maintenance needs to the Hotel Manager or Maintenance Manager.

Culture and Values
- Promote and implement practices within the housekeeping department to support the hotel's values and culture.

Performance Management.
- Providing ongoing coaching and mentorship as well as contribute to performance evaluations for housekeeping staff.
- Providing positive reinforcement, support, constructive feedback and addressing areas for improvement and growth.

**Qualifications and Skills**:

- Grade 12 or equivalent
- Experience as a housekeeping room attendant in a hotel setting.
- Experience supervising or managing a team.
- Excellent communication and interpersonal skills.
- Leadership skills
- Prioritization, Problem solving and time management skills.
- Ability to work independently and as part of a team.
- Able to perform physically demanding work.

**Working Conditions**:

- Able to lift and carry heavy objects.
- Bending, stooping, standing, and walking for the entire day.
- Repetitive movement
- Working with cleaning chemicals
- May be working with time pressures.
- Some computer work required.

ML

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