Visual Merchandise Support Associate

5 months ago

Tsawwassen, Canada Coach Full time

Selling and Service
- Understands organizational objectives and makes decisions that align with the Company priorities and values.
- Creates personal sales and clienteling strategies in partnership with the management team.
- Meets customer needs through solution-oriented and forward thinking.
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.
- Creates positive impressions with store team and customers by brining best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style.
- Demonstrates Coach's Selling and Service expectation at all times.
- Influences customers' purchase decisions by balancing patience and assertiveness.
- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieve goals.
- Flexes personal selling techniques to contribute to overall store financial results.
- Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors.
- Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs.
- Follows up with customers consistently and genuinely to influence/close the sale.
- Develops product knowledge skills and remains aware of current collections.
- Sensitive to customers' needs and tailors approach by reading cues.
- Builds lasting and loyal relationships with customers.
- Ensures all daily tasks are completed without negatively impacting service or Coach standards.
- Meets or exceeds personal productivity goals (selling or processing)

Workplace and Environment
- Creates enthusiasm and positivity for a shared vision and mission.
- Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors.
- Demonstrates confidence when working with customers.
- Takes initiative; has a high-level of ownership and accountability for individual results.
- Welcomes feedback and adapts behaviors as appropriate.
- Represents Coach as a brand ambassador at all times.
- Is adaptable and flexible to change.
- Maintains a calm and professional demeanor at all times.
- Creates short and long-term strategies to achieve personal metrics and performance goals.
- Utilizes Company tools to keep self-informed.
- Handles and offers solutions to customers issues appropriately and involves a manager when necessary.
- Promotes and endorses a team selling environment.

Operations
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures.
- Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals.
- Replenishes inventory on sales floor as needed.
- Process shipment/transfers as needed and within Coach standards and timeframe.
- Scans cartons/transfers and verifies store information is correct.
- Processes shipment/transfers according to Coach's productivity and timeframe.
- Sensoring product to standard.
- Bullets and retickets products as appropriate.
- Sends out repairs.
- Prepares and conducts cycle counts.
- Manages delete lists.
- Answers phones.
- Utilizes headset and communicates with the Operation Leader when applicable.
- Maintain SKU integrity.
- Maintain cashwrap organization and cleanliness
- Creates a lasting impression by thanking the customer and giving them a reason to return.

Additional Requirements

Experience: 1-3 years of previous selling experience in a luxury retail service preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register system, basic computer skills, utilize headset, understand and read shipment reports, price sheets and product releases sheets.

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers

**Job Type**: Part-time

**Salary**: From $16.75 per hour

**Benefits**:

- Employee assistance program
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- visual merchandise: 1 year (required)

Ability to Commute:

- Tsawwassen, BC V4M 0B3 (require

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