Service Coordinator/service Advisor
6 months ago
**Kelowna Kia** is looking for a **service coordinator/service advisor **to join our team
We are a family owned and operated dealership built on decades of experience in the industry. Our business includes 9 award winning dealerships across B.C. with Kelowna Kia being one of our most successful.
Previous experience in an automotive service department is strong attribute.
**Responsibilities**:
- Field, coordinate, and ‘sell/pitch’ all incoming service calls
- Coordinate and schedule service appointments that fit in with store objectives
- Review service history and manufacture recommended maintenance with customer for the goal of selling hours for the shop
- Sell maintenance/repairs at time of appointment booking
- Take over flow customers on the counter as a service advisor
- Follow up on customer experiences/concerns
- Help achieve/maintain manufacturer customer service requirements (CSI)
- Be able to multi-task in a fast-paced environment
- Greet customers in a timely, friendly manner
- Create work orders with accurate information
- Provide a complete and accurate written cost estimate for labor and parts to the customers
- Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail
- Explain completed work and all charges to customers
- Ensure that all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly for warranty department.
Previous experience in the automotive industry is an asset but not a requirement of employment.
Thank you for all those that apply, but only those who meet our requirements will be contacted for an interview.
**Who are we**:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.
**Why choose us**
- Competitive pay $48,000+ guaranteed
- 9 stores in the auto group leads to opportunity for advancement
- Comprehensive group benefits plan
- Company reward trips. After 2+ years of service a thank you, trip is rewarded.
- Employee and Family Assistance Program
- Life Insurance
- Mentorship
- Regular social/team building events. Culture is important to us
- Employee special pricing for any vehicle, parts or service purchases.
INDHigh
**Job Types**: Full-time, Permanent
**Salary**: $48,000.00-$65,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Kelowna, BC V1X 5C3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 3 years (preferred)
- comparable: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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