Customer Care

2 weeks ago


Maple Ridge, Canada Downtown Maple Ridge Business Improvement Association Full time

**Summer Customer Care & Events Ambassadors**

**Downtown Maple Ridge BIA**

The Downtown Maple Ridge Business Improvement Association is a non-profit organization.

Our Mission is “to create a prosperous destination that is clean, safe and vibrant, where a diverse community of businesses and residents live, work and play”

Under the direct supervision of the Executive Director the Summer Ambassadors will be responsible for the day-to-day operation and management of member satisfaction the summer event projects.

Ambassadors have the responsibility of scheduling, compiling reports and ensuring programs are continually progressing throughout the summer and completed in a successful matter.

Given the non-profit nature of our organization and the extremely limited resources available, this position would not exist without the financial assistance of the Canada Summer Job Program.

"Participant" means an individual who is hired by the Employer for a Job during the period set out in the "Calculation of Approved

Canada Summer Jobs Contribution Amount” document and who:
(a) is between 15 and 30 years of age (inclusive) at the start of employment;
(b) is a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the

Immigration and Refugee Protection Act*; and

(c) is legally entitled to work according to the relevant provincial / territorial legislation and regulations.

*International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

**RESPONSIBILITIES**:

- Liaise with the Executive Director and Events & Marketing Coordinator to gather information, promotion, scheduling, and launch events.
- Oversee and assist with preparation, follow through on each event and after care.
- Recruitment and supervision of volunteer team for summer activities.
- Manage and assign specific tasks to the volunteer assistants on a regular basis
- Manage a daily schedule to achieve completion of all required tasks
- Encourage and monitor Downtown merchant participation, by personal interaction.
- Data administration for daily, weekly and monthly activity reports, submitted to ED
- Keep track of what’s happening with other downtown-events, programs, activities etc.
- Work in conjunction with the Executive Director and Events & Marketing Coordinator, to promote and organize Summer Events in Downtown Maple Ridge. This includes organizing supplies and equipment required to present events.
- Compile final Summer Event stats, reviews and reports
- Act as primary contact person during the event and communicate with participating businesses.
- Liaise with Downtown Businesses, CAP Team, Media and various City of Maple Ridge departments throughout the Summer, assuring successful completion of all tasks.
- Assist ED and BIA Staff with other duties as required

**EMPLOYABILITY SKILLS**:
The Summer Ambassadors will develop or enhance a variety of transferable employability skills while performing duties and responsibilities with the DMRBIA, including but not limited to:

- Exceptional customer service and interpersonal skills.
- Professional attitude and friendly demeanour.
- Strong team working skills.
- Ability to interact with others, participate in and complete projects and tasks.
- Communicate effectively (written and oral)
- Ability to listen effectively to determine and satisfy needs of others.
- Good organizational skills, with an eye for details
- Ability to multi-task and manage time efficiently.
- Work effectively in a Team environment
- Ability to take initiatives, be responsible and accountable for actions.
- Good problem solving and resource management skills
- Ability to establish and meet goals and willing to continuously learn.
- Develop a working knowledge of retail operations and marketing concepts

Starting date: June 1, 2023

Number of hours: 30 hrs / per week (may include some weekends and/or evening hours)

Wage : $17 / per hour

**Job Types**: Part-time, Seasonal
Contract length: 3 months
Part-time hours: 30 per week

**Salary**: $17.00 per hour

**Benefits**:

- Casual dress

Schedule:

- Day shift
- Evening shift
- Weekend availability

COVID-19 considerations:
Masks and Sanitizer provided.

Ability to commute/relocate:

- Maple Ridge, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2023-06-01



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