Customer Experience Agent

3 weeks ago


East Gwillimbury, Canada Greenworks Tools Canada Full time

Be part of a more sustainable future with Greenworks Tools
** Position Summary**:
**Contract Full Time Position starting June 17th 2024 to Nov 29th 2024 Rate is $20/hour**

Available shifts:
**Shift 1: Monday
- Friday 10:00am - 6:30pm**

**Shift 2**:Monday
- Friday 11:00am - 7:30pm**

**In office positions only**

**Benefits**
- Product discount

**Key Responsibilities**:

- Answer incoming customer calls and take appropriate action:

- Assist customer with trouble shooting the equipment issues requesting pictures, Video and Proof or purchased when required.
- Initiate an order for Warranty/ Payable Replacement of parts
- Complete customer cases details, with product model number /serial number, Date of purchase etc
- Use company policies and procedure to determine if there can be an immediate resolution to the customer issue or if that issue requires managerial input.
- Must ensure that call queue is clear at the end of the shift
- Complete hands-on units training

**Experiences and qualifications required**:

- Must be courteous and possess a "customer first" attitude when working with our customers over the phone to resolve issues.
- Must be skilled at MS office, Outlook, Internet Explorer, working with multiple screens and have a strong attention to detail and accuracy while multi-tasking.
- Must be a "team player" willing to step in and help others in the group that are experiencing a high order volume from time to time.
- Must be able to work independently but willing to get help with issues when needed.
- English proficiency is required.

**Nice to have qualifications**:

- Schedule flexibility
- Bilingual (French or Spanish fluency)
- Previous call center experience

**Company Overview**:
Join our amazing team and become a valued member of our Greenworks family.



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