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Network Operations Manager

4 months ago

Greater Sudbury, Canada Sunwire INC. Full time

**Network Operations Manager**

The Network Operations Manager is the primary person responsible for the operational support of Sunwire’s multi-site network and telecommunications infrastructure, primarily through leading and mentoring a group of Network Technicians and Engineers. They are responsible for strategic planning and implementation, helping to ensure that the network and communications infrastructure has the capacity, speed and security required for the present as well as supporting the strategic needs of the business. They will be heavily involved in procurement, and retirement of network devices and software while maintaining a 99.999% uptime rate for all systems. Network Operations Managers also play a part in the hiring and training of new employees.

**LOCATION**:Sudbury, ON

**TYPE**:Permanent / Full-Time

**BENEFITS**:

- Health benefits including medical, dental, and vision
- Free home internet, phone, and TV service
- Free in office coffee and tea
- Career mentorship and growth

**JOB DUTIES**:

- Plan, direct, maintain and coordinate network installation, maintenance, and operations.
- Manage network team and create troubleshooting and maintenance protocols.
- Configure, monitor, troubleshoot, and problem solve network problems
- Advise in procurement of network equipment and software, including receiving, physical installation and configuration, including disposing of equipment no longer needed according to policy.
- Ensure that proper network and communication hardware and software inventories are up to date. Maintain all license and support contract documentation.
- Develop and enforce change management procedures.
- Confirm compatibility and manage impact to business of all new equipment and changes.
- Respond to all network outages or performance issues and direct the team to execute necessary repair or configuration changes.
- Manage all contracted and outsourced services, such as telecom, voice and video, including hiring vendors.
- Ensure the installation of firmware patches and updates to all network devices and software are performed in a timely manner.
- Review and approve network security measures and monitoring.
- Oversee access rights and permissions policies as required by the business.

**QUALIFICATIONS AND PROFICIENCIES**:

- Layer1/2 (Wavelengths, LAG, MLAG, QnQ, VLANs)
- Layer3 (static routes, OSPF, BGP peering)
- Next-Hop redundancy (HSRP, VARP)
- Tunnel protocols: L2TP, PPPoE, IPSEC
- Voice TDM (PRI/T1)
- AudioCodes SBC
- Tshark/wireshark tools
- Power: UPS, power load calculations
- VoIP (Asterisk, OpenSER/OpenSIPs, Kamailio, SIP, SBC)
- SMS (Kannel SMSC)
- Virtualization (Linux [libvirt, KVM, QEMU], VMWare, Scale, Ceph)
- Linux (Ubuntu, Debian, iptables, Apache, Nginx, Bind, MySQL, eJabberd, Radius, heartbeat, mdadm)
- IPTV (ffmpeg, HLS streaming, multicast)
- FreeBSD
- Hardware (custom build PC and servers, RAID setup)
- Windows server (OpenVPN and general system administration)
- Effective analytical, planning, organizational, and documentation skills.
- Must be able to perform planned and unplanned tasks after hours when required.
- Must be able to be part of the emergency after-hours on-call rotation
- Demonstrated aptitude for problem-solving.
- Must be results-orientated and able to work both independently and within a team environment.
- Must have a valid driver’s license and able to perform on-site services.
- Ability to lift 50 pounds.
- Adaptability
- Conflict Management
- Decision-Making

**VALUES**:
**Judgment**: Make wise decisions. Identify root causes and get beyond treating symptoms by thinking strategically and intelligently.

**Communication**: Listen well instead of reacting fast. Be concise, articulate and treat people with respect independent of their status or disagreement with you.

**Impact**: Accomplish amazing amounts of important work, demonstrate consistently strong performance and focus on great results.

**Curiosity**: Seek to understand and be willing as well as capable to learn rapidly and eagerly. Contribute effectively outside of your specialty.

**Innovation**:Re-conceptualize issues to discover practical solutions to hard problems.

**Passion**: Inspire others with your thirst for excellence and look to be the biggest contributor of Sunwire’s success.

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$100,000.00 per year

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Sudbury, ON P3A 3T7: reliably commute or plan to relocate before starting work (required)

Work Location: One location