Operations Supervisor
7 months ago
**NEW JOB OPPORTUNITY**
Are you a passionate leader and feel like you could be an asset to our team? Make a difference in a company that will allow you to shine.
**Job description**
Reporting to the Manager of Operations, your duties will include:
- Plan, organize and manage the work of unionized employees within the CBA to ensure that the work is accomplished in a manner consistent with organizational requirements
- Direct investigations to verify and resolve customer or shipper complaints
- Serve as contact person for all workers within assigned territories
- Implement schedule and policy changes
- Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations
- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
- Monitor spending to ensure that expenses are consistent with approved budgets
- Direct and coordinate the activities of the operations department in order to obtain use of equipment, facilities, and human resources
- Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures
- Participate in disciplinary process or settlements of grievances
- Monitor and audit employee and company compliance with current legislation
**Requirements**:
- Excellent written and verbal communication skills (English)
- Good knowledge in Microsoft Word, Excel, and Outlook
- Must possess a valid driver's license with an acceptable driving record
- Be driven by customer and personal service
- Firearm training / license: If none, contingent of passing all necessary security clearance + courses provided.
- Strong capacity to manage unionized employees
- Must be prepared to carry a firearm at all time while on duty
- Experience in Cash Services or parcel delivery services an asset
- Able to work unsupervised and to direct other employees
- Have good credit and no criminal convictions
**Qualifications**
- Very good sense of leadership, structuring, execution, negotiation and judgment
- Strong teamwork and partnership orientation
- Sense of urgency, outstanding communication and problem solving
- Strong critical thinking and active listening
- Good decision making skill
**We offer**
- Competitive salary
- Full benefits
- The opportunity to join a growing business with multiple career opportunities
**#LI-FB1**
**GardaWorld: Make the world a safer place**:
GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.
**Job Segment**:Operations Manager, Manager, Operations, Management
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