Customer Service Representative

6 months ago

Mascouche, Canada MS International, Inc. Full time

**Summary**: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.

**Work Hours**: Monday - Friday 8am-5pm, and alternating Saturdays.
**Compensation**: This hourly, non-exempt position pays from $21 to $24 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $48,000 and $60,000 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
Effective and efficient handling of customer transactions.

Accurately record and maintain customer contact information and details.

Build and maintain company customer relationships.

Answer inbound sales calls and make outbound sales calls.

Consistent following up on promises and commitments in a timely manner with customers.

Track stock levels to ensure customer orders are handled effectively.

Assist customers in determining order requirements or services.

Appropriately identify and escalate customer issues.

Quote prices and credit terms, and prepare sales orders for customers.

Complete sales transactions and processing of payments.

Schedule trucking and delivery of material to customer, based on delivery schedule.

Create shipping order and packing list.

Troubleshoot customer issues during delivery process.

Partner with Sales Representative to keep account transactions and literature up to date.

Practice Customer focus, collaboration, and communication with team

Retain up to date knowledge of company products

Perform additional duties as required and or requested.

High School Education Required. Some college work completed preferred.

Minimum 2 years’ customer service experience.

Clear communication with the ability to use positive language.

Attentiveness.

Proven ability to handle multiple tasks at once.

Goal oriented focus

Good mathematical skills; ability to do calculations quickly.

Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.

Intermediate skills in MS Outlook, Word and Excel.

Bilingual (French) preferred.

**This role has the following physical demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.

The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

**Benefits**: MSI offers a comprehensive benefits package that includes:
Referral, Holiday, and Annual Bonuses

Annual pay increases

Paid Time Off

Medical, Dental, and Vision Insurance

Company-paid Short Term and Long Term disability;
Company-paid Life Insurance

Tuition Reimbursement

Traditional and Roth 401(k) plans with company matching contributions

Charitable donation matching programs

Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

**About MSI**: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:
Top 5 fastest growing companies - OC Business Journal

Supplier Diversity Award - Home Depot

1 Flooring Distributor multiple years in a row - Floor Covering Weekly

Top Workplaces Award winner multiple times - Top Workplaces

MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you

  • Customer Service Representative

    2 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Mascouche is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Process customer transactions and handle cash,...

  • Customer Service Representative

    4 months ago

    Mascouche, Canada BMO Financial Group Full time

    825 Montee Masson Mascouche Quebec,J7K 3G1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Ambassador

    3 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Mascouche, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...

  • Support Services Representative

    3 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Mascouche, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to...

  • Food Service Representative

    2 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer preferences.Maintain a clean and organized food counter area.Handle cash and card payments...

  • Customer Service Representative

    2 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Service Excellence Specialist to provide exceptional service to our customers. The ideal candidate will have a strong background in customer service and be able to handle inquiries and resolve issues in a timely and professional manner.Key Responsibilities:Provide top-notch service to customers via phone, email, and chat.Offer...

  • Customer Service Representative

    3 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Mascouche. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Customer Experience Specialist

    3 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Mascouche, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...

  • Customer Experience Specialist

    2 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Mascouche, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Sales Representative

    4 months ago

    Mascouche, Canada Entretien DiamondView Full time

    **Overview** **Responsibilities**: - Knock door-door and represent company services - Build and maintain strong customer relationships through excellent service - Negotiate contracts and close deals with customers - Provide technical sales support to customers as needed **Qualifications**: - Proven experience in sales, business development, or related...

  • Customer Information Service Representative

    3 months ago

    Mascouche, Canada Arawaza Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Act as spokesperson for an organization - Answer written and oral inquiries - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for refunds and credits - Issue receipts and other forms - Obtain...

  • Retail Sales Representative

    2 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    beBee Professionals is seeking a skilled and results-driven Retail Sales Representative to join our team in Canada. In this role, you will be responsible for driving sales growth, providing exceptional customer service, and contributing to the overall success of our store.Key Responsibilities:Develop and maintain strong relationships with customers to drive...

  • Financial Services Representative

    2 weeks ago

    Mascouche, Quebec, Canada National Bank Full time

    About the RoleA career as a Banking Advisor at National Bank offers a dynamic environment where you can grow professionally and make a positive impact on your life and the lives of your clients.You'll adopt a friendly approach and utilize your analytical skills to provide a people-centric experience for branch clients.As a key player in our team, you will be...

  • Client Service Representative

    7 months ago

    Mascouche, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Services Representative

    6 months ago

    Mascouche, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Services Representative

    6 months ago

    Mascouche, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Associate

    2 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Associate to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer preferences.Maintain a clean and organized food counter area.Handle cash and card payments...

  • Customer Service Ambassador

    3 weeks ago

    Mascouche, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are looking for a friendly and dedicated Customer Service Ambassador to join our team in Canada. In this role, you will provide exceptional service to our customers, helping them with inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via various communication channels.Provide information about products...

  • Customer Service Ambassador

    3 weeks ago

    Mascouche, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    OverviewbeBee Professionals is seeking a Customer Service Ambassador to provide exceptional support to our customers in Mascouche, Canada. This role requires strong communication and problem-solving skills to handle customer inquiries and resolve issues efficiently.Estimated Salary: $18-$25 per hourJob Description:The ideal candidate will be responsible for...

  • Customer Service Specialist

    2 months ago

    Mascouche, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at beBee Professionals in Canada. In this role, you will be responsible for providing exceptional service to customers, assisting with purchases, and contributing to the overall success of our store.Key Responsibilities:Provide excellent customer service and...