Analyst - Revenue Assurance

4 months ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Analyst, Revenue Assurance

**Reports to**: Director - Credit and Debt Management

**Location**: Markham, Ontario

**Responsibilities**:

- Investigate and identify roots causes to data exchange issues and develop best possible mitigation and operation strategies.
- Responsible for analysis of billing and operational errors in in various systems in an accurate and timely fashion.
- Develop both technical and conceptual business processes for various financial environments.
- Generate operations exception and reconciliation reporting as required.
- Assist the Payment Team with payment submissions, revenue assignments, and deposits.
- Assist the credits and collections department with data operations and miscellaneous reports.
- Creation of workload management and status tracking tool, utilizing data inputs from multiple sources.
- Ensure reduction of error rates and maintain errors at appropriate levels as defined by manager.
- Communicate with team members and other business partners, including the Call Centre.
- Working alongside reporting team to create customer contact campaigns.
- Work with 3rd party bill providers and vendors to resolve exceptions caused by transaction issues.
- Identify trends of issues causing errors and recommend changes to management to drive process improvement.
- End to end customer account journey analysis.
- Create process documentation in accordance with best practices.
- Undertake special projects, duties and assignments as required by management.

**Qualifications**:

- Must have recent experience in dealing with CRM account issues related to contract or asset enrollments/installations, cancellations, or renewals including the identification and resolution of customer issues as well as billing management.
- Must have an advanced understanding of data analytics and/or enterprise business analytics.
- 3+ years of advanced experience in MS Excel, Word, PowerPoint, SharePoint, Salesforce, and MS Access.
- 2-3 years of experience in developing and generating reporting solutions in MS Excel (record macros, data manipulation, advanced formulas, pivot tables, data analysis, and visualization).
- Must be able to understand code and build solutions in the Visual Basic Application (VBA) programming language.
- Experience with creating SQL server queries and reports considered an asset.
- Experience in Microsoft Power BI and SAP considered an asset.
- Must be a self-starter with the ability to work independently under mínimal supervision.
- Must be resourceful and can quickly learn our various business processes related to all our products and services.
- Must have ability to independently seek out any required information.
- Ability to maintain focus and occasionally work in a fast-paced team environment.
- Ability to take lead of a process, including effectively delegating tasks to team.
- Must have leadership qualities and ability to work well with team.
- Must have strong organizational and time management skills.
- Post-Secondary education in Business, Finance, Computer Science, or any related field.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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