Operational Excellence Lead

2 months ago

London, Canada The Canada Life Assurance Company Full time

Permanent Full Time

Reporting to the Manager Marketing Operations, the Operations Excellence Lead will model & promote a culture of continuous improvement within the Marketing & Experience division, drive process efficiency gains, assess continuous improvement opportunities on a broad, multi-team scale, measure and track results, and work with the Marketing Operations team to coach on Lean Six Sigma methodology and tools.

What you will do:

- Gather and assess operational data to support the development of best practices and procedures
- Bring process improvement expertise to all facets of our marketing operations
- Support the documentation of business processes and translation into user-friendly guidelines and training documents.
- Lead the planning and execution of continuous improvement projects while managing multiple projects concurrently
- Design, test and evaluate new process models, formulate the business case, and operationalize/deploy the new model, including development of evaluation tools and metrics for measuring results of the new processes
- Manage the people-side of change to achieve a desired state of operational excellence
- Engage relevant business partners to provide input on business impacts to process, training, and communication
- Teach, lead, and coach cross-functional team on Lean Six Sigma tools and methodology to improve the capacity of our department

What you will bring:

- University degree in business administration, process engineering, or a relevant field
- Lean Six Sigma Black Belt certification with 5+ years of experience leading and delivering operational process improvements or initiatives
- Knowledge and professional use of tools such as Power BI, Clarity, JIRA, SharePoint, Smartsheet or Excel
- Post-secondary Business Analytics certification or an equivalent experience or qualifications
- Marketing operations knowledge is an asset
- Excellent communication skills with experience coaching on and leading process improvement processes
- Skilled at building collaborative relationships at all levels of an organization

The base salary for this position is between **$minimum****:

- $ maximum** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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