Global Student Support and Outreach Coordinator

2 months ago

Saskatoon, Canada University of Saskatchewan Full time

**Global Student Support and Outreach Coordinator**:
**Primary Purpose**: The Global Student Support and Outreach Coordinator will contribute to the mission of the Student Affairs and Outreach team by providing direct support to USask students who are in crisis, facing challenges, or navigating multiple responsibilities that are impacting their settlement/transition to Canada, academic and personal success. We strive to help students reach their optimum level of wellness through direct practical support, coaching, education, mentorship, guidance, crisis intervention, crisis management, problem solving, resource navigation, linking & liaising with campus and community resources, and ongoing follow-up care.

**Nature of Work**: Reporting directly to the Director, Student Affairs and Outreach (SAO) and with a dotted line to the Director, ISSAC. The International Student Support and Outreach Coordinator will manage a diverse range of student cases within a high-pressure environment and must demonstrate competence in crisis intervention and response and case management. Sensitivity, assertiveness, diplomacy and an astute understanding of mental health are required to answer questions, provide support, educate, advise, coach and guide students. The person will have the ability to multi-task, weigh competing demands, and exercise discretionary decision making in a high-pressured environment with changing and conflicting priorities within tight timelines. This individual will work collaboratively with members of the SAO team, the Student Wellness Centre, the ISSAC team and all other academic and non-academic campus units, and community resources. This position will require work outside of the regular university business hours, including some evenings and weekends. The SSOC will be highly knowledgeable and up to date on best practices, literature and research related to international student experiences, challenges and needs.

**Accountabilities**:
**Case management and Advising**
- Provide direct support to USask international and refugee students of concern, students at risk, students with varying degrees of distress including those experiencing thoughts of suicide or suicide behaviours, students who are victim/survivors or respondents of sexual violence, students who have complex challenges or multiple needs of support, students experiencing behavioural challenges, and students with complex challenges.
- Provide practical support, coaching, education, mentorship, crisis intervention, problem solving, resource navigation, linking & liaising with campus and community resources, and ongoing follow-up care to support students with managing personal functioning, general improvements with their wellbeing, navigating USask systems and accessing campus and community supports, mapping policy process pathways, care coordination, and supporting students with difficult academic-related conversations.
- Develop and maintain individual and group support programming for outgoing USask Study Abroad students that addresses unique mental health, well-being and cultural navigation needs before, during and after Study Abroad participation
- Research, propose and develop supports that cater to the unique settlement, social and academic needs of refugee students at the University of Saskatchewan in partnership with stakeholders in Teaching Learning and Student Experience, colleges, World University Service of Canada (WUSC) and other on-campus units
- Consult, provide guidance, and assist with students who are exhibiting difficult, challenging, and disruptive behaviours.
- Initiate, coordinate, and provide case management services for incoming and outgoing referrals to and from community agencies including community counselling services, addiction services, transition team, and the Dube Centre.
- Respond, support, and coordinate care for victim/survivors of sexual violence and the respondents.
- Ensure charting is entered accurately and in a timely manner into the electronic information system(s).
- Maintain and update case management statistics.
- Contribute to the continuous improvement of processes ensuring services meet professional and industry standards.
- Other duties as assigned by the Director, SAO and occasionally the Director, ISSAC.

**Projects and Partnerships**
- Work collaboratively with the SAO team, Student Wellness Centre, ISSAC and other USask units (both academic and non-academic), and/or off campus supports to provide care and support to students. **NOTE**: All collaborative work must fall within the guidelines outlined in our Code of Ethics for Social Work practice.
- Act as a resource on mental health, wellness and harm reduction inquiries. Provide guidance and relevant information to students, faculty, and staff who seek guidance or express concern about a student.
- Collaborate with the ISSAC to create, facilitate, promote, deliver, and evaluate mental health and wellness workshops, positive mental health and w

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