Residence Services Representative
2 weeks ago
**Campus Living Centres Inc.**
**Residence Services Representative (RSR)**
**1. Position Summary and Job Magnitude**
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.
**2. Essential Functions and Basic Duties**
- Utilize Campus Living Centres’ computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Communicate pertinent information between staff
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned
**Health & Safety**
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
**3. Performance Measurements**
Performance will be primarily measured on the following factors:
- Adaptability & Flexibility **Overall Performance**:
- Communication Quality of Desired Results
- Customer Service **Reliability**:
- Initiative Skill & Knowledge
- Inter-Personal Skills
- Organization & Planning
**4. Qualifications**
Education: High School Diploma, some College or University preferred
Skills/Abilities: Must possess excellent verbal communication skills
Must possess excellent customer service skills
Must possess positive attitude
Work independently without constant supervision
Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or equivalent customer service experience
**5. Working Conditions**
Hours per Week: Varies
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Minimal
**Salary**: $15.50-$16.50 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Overtime pay
Work Location: One location
Expected start date: 2023-02-01
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