Frontline Worker

About Grace Inn Shelter

Overnight Frontline Worker Position

The Overnight Frontline Worker Position at Grace Inn Shelter is responsible for carrying out tasks related to the nightly operations of the facility. They support the evening intake, overnight duties and morning discharge of shelter guests everyday. The Overnight Frontline Worker Position ensures the safety of everyone at the facility, while fostering strong interpersonal relationships with guests, coworkers and volunteers. In cooperation with colleagues and volunteers, the position foster partnerships with external agencies, provides guest referrals, supports administrative tasks for the shelter and supervise volunteers.

Major

**Responsibilities**:

- The first point of contact for guests seeking shelter and food.
- Supports the dignity of guests by seeking to identify their needs in a respectful manner.
- Encourages guests to seek resources and services that support them achieving their goals.
- A supportive and proactive team-mate to fellow support staff and volunteers.
- Able to respond quickly to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crisis.
- Use initiative to assess situations and make appropriate decisions to support guests.
- Solid computer and administrative skills to maintain files and compose case reports.
- Maintain the respect and confidentiality of all work-related information.
- Complete all required tasks as indicated on the Day/Night Shift outline and complete all needed documentation.
- Cook/prepare nutritious snacks and meals, following the planned menu.
- Complete other duties as assigned.

Minimum Employment Qualifications
- Fluency in English (spoken and written)
- Degree/Diploma in Social Services, Human Services or equivalent experience and education
- Criminal Reference Check with Vulnerable Sector Screening
- Crisis Intervention Training (CPI) would be considered an asset
- Suicide Prevention Training
- Emergency First Aid and CPR
- Food Handlers Certificate
- Must have legal authorization to work in Canada

**Additional Information**
- **Shifts Saturday and Sunday, 12 hours in length from 8:30pm-8:30am to support the 24/7 operations of the shelter.**_

The working environment can be fast-pace and the position requires amounts of walking, standing, sitting and lifting daily.

**All applicants must be aware of the risk of exposure to COVID-19**

These duties include, but are not limited:

- Sweeping and mopping floors
- Cleaning and disinfecting toilets and showers
- Replenishing supplies such as toilet paper, soap and paper towel
- Collects and removes trash from the building and/or guests in a timely manner
- Washing, drying and folding of linens, towels and guest clothing
- Preparing all 21 guest beds for overnight shelter service

How to Apply

**Job Types**: Full-time, Permanent

Pay: From $22.75 per hour

Expected hours: 24 per week

**Benefits**:

- Casual dress
- Employee assistance program
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- Every Weekend
- Night shift

Application question(s):

- This is a fixed schedule of Saturday and Sunday Overnights. Are you willing to work every weekend overnights 8:30pm-8:30am ?

Work Location: In person