Member Solutions Centre Representative

2 weeks ago

CentreduQuébec QC, Canada Access Credit Union Full time

**Member Solutions Centre Representative**
**Full-time (17 month term), Flexible Location**
**Excellent learning environment with one of Manitoba’s Top Employers**

We wouldn’t be a top employer without the team we work with

**We value**:

- making a difference in the lives of our members and in our communities
- our employees, empowering them with opportunities to learn, advance and excel in an engaging environment
- our culture of innovation to test and implement new ideas challenging the status quo

**Position Summary**:
The Member Solutions Centre Representative provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

**Who are we looking for?**
- Grade 12 diploma or equivalent
- Business Administration or other post-secondary education would be considered an asset
- Minimum of 1-year previous experience in customer/member service role, experience within a member contact centre preferred
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Attention to detail with high degree of accuracy
- Ability to work in fast-paced environment and perform well under pressure
- Ability to prioritize using sound judgment to make timely and effective decisions
- Knowledge of Access Credit Union’s products and services
- Ability to follow standardized policies and procedures
- Basic knowledge of risk management within the financial industry
- Proficient computer skills

**What do we offer?**
- a welcoming and friendly team oriented culture
- competitive salary
- paid benefits that can’t compare: bonus program, clothing allowance, matched pension plan, paid extended health and dental care, generous vacation time, paid education and training, preferred loan and savings rates and many more perks

**How do you apply?**
- include your CV and cover letter

**We look forward to hearing from you

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