Service Support Associate, Bilingual

2 weeks ago


Montréal, Canada Canada Life Assurance Company Full time

**Job Description**:
At Canada Life, our Customers are at the center of what we do. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business

**What you will do**
- Assisting service team with the preparation of new group submission materials proposals and presentation materials.
- Acting as a liaison between clients and head office departments.
- Handle routine client changes and inquiries.
- Ordering employee booklets, contracts, etc.
- Word processing duties including a variety of materials such as client correspondence, census data requests, etc.
- Responsible for the creation of client and advisor reporting.
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team.
- Provide back-up support to other positions on the team as required.

**What you will bring**
- Highly adaptable, driven to be your best, and proven initiative.
- Well-developed customer service skills.
- Strong oral and written communication skills.
- Proficient in using E-mail, Word, Excel & PowerPoint, aptitude for learning new technology
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines.
- Attention to detail is key.
- Good problem-solving skills.
- Ability to work independently as well as in a team environment.
- Knowledge of the group insurance industry is an asset.
- Bilingualism is an asset.

We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**

LI-Hybrid



  • Montréal, Canada TEK Systems Full time

    Aperçu: **Why Us** We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people...


  • Montréal, Canada Masco Support Services Full time

    Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide...


  • montréal, Canada Bilingual Source Full time

    🚀 We're Hiring: Bilingual Account Manager – Montreal 🚀💼 Hybrid Role | Montreal Office | Fortune 500 CompanyAre you a bilingual (French/English) sales professional with a proven track record in technology, software, or hardware sales? Do you thrive in a strategic, client-facing role, managing large accounts and driving new business? If so, this...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...


  • Montréal, Canada W. Gordon Inc. Full time

    Position: Bilingual Sales Associate - Tire Shop Location: Notre-Dame-de-Grâce, Montréal **Salary**: $22/hour + Commission on Tire Sales Are you passionate about tires and excellent customer service? Join our team in Notre-Dame-de-Grâce! We're seeking a bilingual Sales Associate to assist our customers with their tire needs. **Responsibilities**: Assist...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: As a **Service Support Associate**, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Service Specialist, bilingual (English/French)._** As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common...


  • Montréal, Canada Serefin Experiences Full time

    **Bilingual Customer Support Associate, Travel** **Who are we?** Serefin Experiences is a young and energetic company delivering exceptional client service. In continuing to build an inclusive workplace where everyone feels valued and appreciated, we are growing our dynamic team by recruiting and retaining the most talented people. Our environment is...


  • Montréal, Canada Masco Support Services Full time

    **About Masco Support Services**: Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared...


  • Montréal, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...


  • Montréal, Canada Campus Support Full time

    **Position: Bilingual HR Generalist (French/English is a MUST)** **Location: Toronto, GTA, ON or Montreal, QC (On-site)** **Type: Full-time, Permanent** **Reports to: Senior HR Manager** **Work Hours: Regular 40 hours/week, Mon - Fri** **Salary: $70,000 - $80,000 per annum** **About the Role**: As a Bilingual HR Generalist, you will play a vital role...


  • Montréal, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a Bilingual **Advisor Support Associate** to join our Financial Solutions Centre! Reporting to the Sales Support Manager, Financial Solutions Centre the Advisor Support Associate will contribute to our Financial Service Representatives success by providing value-added sales and client service support to help us grow...


  • Montréal, Canada The Home Depot Canada Full time

    **PART-TIME TEMPORARY POSITIONS** Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the...


  • Montréal, Canada UNFI Canada Full time

    **Who are we?** - **UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future!**_ - **As part of our Customer Service team, you'll get to...


  • Montréal, Canada Waste Connections of Canada Full time

    We are looking for a full-time **BILINGUAL IT Field Support Technician** at our Quebec Office. This position reports to the IT Field Tech Manager in Woodbridge, ON. We are looking for an outgoing, innovative, detail-oriented, and proactive individual capable of creating and driving change. The IT Field Support Technician will be required to travel to various...


  • montréal, Canada Beyond Bilingual Inc. Full time

    Bilingual Warehouse Supervisor Full time/Perm Location: On-site, Montreal Hours: Monday – Friday 7am – 4pm (40 hours a week)Salary: Up to $29/hourCompany: Our client is a family-run business that continues to grow. Their continued growth has led to them needing to add a dynamic and talented individual to their team of professionals.Perks:Company-paid...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Bilingual _** **_Sales Support Associate (9 month)._** This role has the ability to understand employee benefits data, pricing and the ability to compare the data across companies. This role works closely with our sales team but is expected to provide support to our service area on a daily basis. The Bilingual...


  • Montréal, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to...

  • Service Desk

    2 weeks ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...