Receptionist - Arena

Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to ensure that the quality of its social, cultural and economic environment is maintained for citizens today as well as future generations.

**Description**:
Reporting to the Manager - Sport and Facilities, the Receptionist - Arena ensures that the activities organized in the Arena proceed smoothly and provides customer service to users and citizens.

**Departmental mission**:
The mission of the Culture, Sports, Leisure and Community Development Department is to improve quality of life by promoting accessibility, participation, and integration of all citizens through the provision of excellent community, cultural, sports and recreational facilities, activities, and services

**General responsibilities and goals**:
**The jobholder’s main responsibilities are as follows**:

- Verify the Outlook schedule for Arena activities, make changes as necessary and notify appropriate groups and staff.
- Post assignment of players’ changing rooms and make corrections as required.
- Answer customer questions about ice rental, room rental and activities offered at the Arena.
- Issue items loaned by the Arena (keys, chairs, tables and other objects) and keep a record of such loans.
- Ensure that activities at the Arena proceed safely and smoothly; notify his or her superior and other departments (e.g. Public Security, fire station, ambulance, police) of any abnormal event (power failure, violence, theft, breakage, injury, etc.).
- Intervene, as needed, to provide first aid.
- Monitor air quality levels.
- Distribute and receive registration forms for Arena activities.
- Keep track of the Arena’s petty cash.

**Job requirements**:
The jobholder must have a high school diploma and one year’s experience in a job ensuring familiarity with the sector, such as work in a sports and leisure environment or work involving sports associations.

**The position also requires the following**:

- Bilingualism (spoken and written French and English);
- Ability to communicate with the public.

**The following will be seen as assets**:

- A valid certificate from a first aid course recognized by the City of Pointe-Claire;
- Knowledge of Word, Excel and Outlook.

**Schedule**:
Monday to Saturday
Variable (Day or evening depending on the department needs)

**Footnote**: