Customer Focus Quality Technician

1 month ago

Hanover, Canada Electrical Contacts Ltd Full time

**ROLE**:
We are seeking a dedicated Customer Focus Quality Technician (CFQT) to join our Quality Assurance team. In this role, you will play a crucial part in ensuring the highest standards of quality across our operations. Your primary responsibilities will involve supporting problem-solving initiatives, managing quality documentation, and collaborating closely with Production and Engineering teams to resolve issues. This position requires a detail-oriented individual with strong analytical skills, a passion for quality, and the ability to work effectively in a collaborative environment.

This Position runs on a “_**Bi-weekly**_**Shift Rotation”**_ in order to effectively support production needs:
**Shift Rotation**:

- **Day Shift**: 7:00AM to 4:00PM
- **Afternoon Shift**: 1:00PM to 10:00PM

**RESPONSIBILITIES**:
**Quality Problem-Solving**:
Support and drive problem-solving initiatives using quality tools such as 8D and 5 Whys to address and resolve quality issues.

**Documentation and Reporting**:

- Record and manage Non-Conformance Reports (NCRs), generate Corrective and Preventive Action Requests (CPARs), and oversee the Return Material Authorization (RMA) process.
- Prepare and issue Quality Alerts to communicate critical information to relevant stakeholders

**Quality Assurance Processes**:

- Handle Production Part Approval Process (PPAP) activities including PFMEA, Quality Control Plans (QCP), and First Article Inspections (FAI).
- Conduct and review capability studies, audits, and verifications of Quality Control Plans, drawings, and history cards.

**Compliance and External Audits**:

- Assist in external audits related to ISO 9001-2015 and customer requirements.
- Manage external compliance surveys such as RoHS, REACH, and CMRT, ensuring adherence to regulatory and customer standards.

**Collaboration and Issue Resolution**:

- Work closely with Production, Engineering, and Tool and Die departments to troubleshoot, resolve issues, and ensure the effectiveness of inspection methods.
- Participate in weekly CPAR follow-up meetings and daily TOPs meetings as needed.

**Customer and Supplier Interaction**:

- Address and follow up on quality issues with customers, including attending conference calls to resolve concerns.
- Provide information on new suppliers’ quality and assist in resolving supplier quality issues.

**Quality Improvement and Training**:

- Drive continuous improvement initiatives to enhance quality processes and practices.
- Support and participate in internal Quality Management System audits, training initiatives, and mentoring associates to foster quality awareness and improvement.

**Regulatory and Compliance Management**:

- Review and ensure compliance with external customer quality requirements and Supplier Quality Manual.
- Manage and oversee equipment calibration and lab quality assurance activities, including daily calibrations and audits.

**Documentation Management**:

- Maintain and control quality-related documentation, ensuring accuracy and accessibility for auditing and compliance purposes.

**General Support**:

- Perform other duties as assigned by the Quality Supervisor to support the overall goals and operations of the Quality Assurance department.

**REQUIRED SKILLS/CERTIFICATIONS**:

- Must possess a Grade 12 diploma or equivalent.
- 3+ years of experience in a Quality Assurance position.
- Ability to coordinate, manage, and evaluate a quality shift effectively.
- Strong problem-solving abilities and analytical skills, with the capacity to exercise independent judgment.
- Significant use of memory and a keen ability to follow instructions and pay close attention to detail.
- Must be able to read, write, and speak English. Strong verbal and written communication skills to understand problems, convey ideas, and conduct training.
- Basic math skills and basic level computer proficiency, including data input, developing Excel spreadsheets, creating Word documents, and using Microsoft Outlook and the Internet.
- Ability to input data into reporting systems, manage confidential information responsibly, and interpret and develop reports.
- Must be fully trained and deemed competent in the area of responsibility.
- Curious - forward thinking and solutions focused using a Critical Thinking.
- Collaborative - good communicators, good negotiators, and good teammates
- Courageous - able to accept risk and bring change to an organization, a situation, a colleague’s way of thinking
- Resilience - Encourages quality at the source even under resistance.
- Quality Focused - seeks to do things right the first time and injects quality into all work
- Coach/Mentor - they must be compassionate, good listeners, supportive, positive, and visionaries to help associates see and reach their true potential
- Customer Focused - they must put the needs of both the external and internal customer ahead of their own. They continuously seek to enhance overall customer satisfaction a

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