Advisor, Learning

2 days ago

Edmonton, Canada EPCOR Full time

Highlights of the job

Are you a technical training expert with a passion for working closely with the business to exceed their goals and objectives by designing, developing and implementing exceptional procedures and training products? Do you enjoy working in a fast-paced environment with high volume, variety and multi-tasking? If so, we have the perfect opportunity for you

We are hiring one full-time permanent, Advisor, Learning & Development position working out of Aurum, in Edmonton, AB

What you’d be responsible for

Reporting to the Manager, Learning Programs, you will be accountable for, but not limited to:

- ** Planning** - Provide input to the Manager, Learning Programs with respect to the business plans and directions for the team.
- ** Writing** - Have ability to take technical information and present it in a clear, concise manner based on the audience. Facilitate and coordinate content reviews. Edit documents following standards and company branding as required.
- ** Procedure Development** - Design, research and write standards, procedures and other documentation for EPCOR business units.
- ** Curriculum Development** - Develop learning products, and materials tailored to various audiences with consideration to appropriate delivery methods. Ensuring alignment with legislative and corporate standards and EPCOR’s compliance and conformance training requirements.
- ** Project Management** - Utilize project management skills to drive development of deliverables by scheduling and managing timelines, validating procedure and training approvers, meeting all milestone dates, engaging and communicating with stakeholders, and seeking assistance in managing barriers or issues.
- ** Process Improvement** - Utilize and assist in developing internal processes, procedures, templates, standards, and best practices for designing and developing learning products
- Troubleshoot, resolve technical issues and escalate when necessary. May include collaboration with IS and other teams to find solutions to technical challenges and other technical products.
- Create and maintain information on internal SharePoint sites and related intranet sites.
- Ensure the delivery of optimal results against appropriate performance metrics.
- Demonstrate high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented behaviors.
- Other related duties as required and/or assigned.

What’s required to be successful

Qualifications, experience and behaviours you possess are:

- Completion of a two-year post-secondary diploma in the area of technical writing, education, training and development and/or communications.
- Minimum of 4 years of directly related experience in designing, developing, writing, editing, and managing technical documents and procedures, specifically standard operating procedures
- Demonstrated experience and competency in the following areas:

- Producing technical documents with the intended purpose of meeting operational and learning objectives.
- Reviewing documentation to ensure clarity, completeness, accuracy, and overall quality.
- Producing materials in accordance with set standards, guidelines, and templates.
- Collaborating with internal customers and facilitating stakeholder interactions to gain a strong functional understanding of the source information.
- Defining and following documentation standards and adult learning principles.
- Possessing a strong work ethic and working independently and as part of a team.
- Organizing large amounts of information and prioritizing simultaneous deliverables under tight deadlines with a concern for client and business goals.
- Researching and finding resources and support materials to solve immediate technical challenges and to grow long-term technical capabilities.
- Experience working in the operations of a complex utility, regulated environment and/or construction industry is preferred.
- Valid Class 5 Alberta Motor Vehicle Operator's License (with 6 or fewer demerits). Some travel within Canada and the United States will be required. A Driver Abstract will be required.
- Experience in adult education principles, classroom delivery and/or facilitation considered an asset.
- Knowledge of developing Health, Safety and Environment procedures, documentation, and/or training materials considered an asset.
- Advanced verbal and written communication skills, including superior writing, proofreading, and editorial skills are required.
- Intermediate and/or advanced knowledge with Microsoft Office Suite, including SharePoint.
- Basic applied knowledge and use of Adobe Acrobat, Adobe Illustrator and Microsoft Visio considered an asset.

You are a team player, who shares information and expertise with others to enable them to accomplish group goals, and seeks opportunities to contribute to the knowledge and success of the team. You are an engaging, respected and credible professional, able to establish and maintain value-added re

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