Vice President, Client and Stakeholder Relations

2 weeks ago


Toronto, Canada CreateTO Full time

**CreateTO**, launched on January 1, 2018, is a municipal government agency established to manage the City of Toronto's real estate portfolio using a city-wide approach. The agency is staffed with a mixture of public and private sector employees who are dedicated to making Toronto a city where people want to be. By maximising the utility and value of the City's vast property holdings and working collaboratively with City stakeholders, external partners and community members, CreateTO delivers real estate solutions to the fulfill the needs of the City's divisions and its residents.

***

**The Opportunity**

Reporting to the EVP, Strategic Asset Management, this position is responsible for leading the Client Relationship Management activities within CreateTO; working with individual divisions, agencies and corporations of the City to establish and find solutions for their long term real estate needs which support their organization's strategy; and working in tandem with the Portfolio and Asset Strategy team, the Development team and the City's Corporate Real Estate Management group, to implement the solutions.

This position will be the main point of contact for all senior staff at the City and associated Agencies, Boards and Commissions (ABC's) with respect to their individual real estate requirements within the integrated real estate model along with being responsible for relationship management and conflict resolution. The VP Client and Stakeholder Relations will form and maintain strong relationships with Councillors, City executives and managers and members of other government and community organizations. The incumbent will:

- Create/maintain a working environment that encourages creativity and high productivity by demonstrating desired behaviours and outcomes and by setting an inspiring example. Lead, coach and mentor all direct reports. Set annual and long-term strategic goals for the team
- Establish principles, practices and guidelines to proactively engage with clients and stakeholders, in order to enhance the overall customer experience and maximize service delivery
- Establish a client specific Stakeholder Engagement Plan for all stakeholders to identify short, medium and long-term real estate needs
- Working with CreateTO and Corporate Real Estate Management team members, Identify real estate opportunities or solutions with respect to economies of scale, co-location, community hubs, city-building, etc.

To be successful in this role, you will have the following skills and qualifications:

- Minimum 15 years of real estate industry experience at a professional is required; a history of work in the public sector will be considered an asset
- Minimum undergraduate degree preferred combined with varied and practical experience in real estate strategy and analysis. Specialist and/or graduate degree in Planning, Urban Geography, Engineering, Architecture would be preferred. Additional designations in any of these fields would be considered an asset
- Considerable senior strategic, operational or transactional leadership experience in the Real Estate and Municipal fields, or a demonstrated equivalent combination of transferrable competency, experience and skills
- Advanced knowledge and working experience in the inter-disciplinary areas of real estate/land economics, valuations, and urban planning and related work experience at a management level
- Demonstrated knowledge and experience with municipal services, governance and policies, and/or working with the broader public sector to provide creative and insightful solutions
- An understanding and familiarity of municipal planning processes including the Official Plan and civic procedures concerning community planning and the design of public properties/spaces
- Interest in working with people and ability to think laterally to solve problems and achieve objectives
- Advanced skills in quantitative and qualitative research, analysis using methodologies and industry information sources with proven experience at drawing key implications and recommendations from research findings
- Ability to communicate effectively, both orally and in writing, at a professional level with senior management, consultants, and staff from other divisions, other agencies, and the public.
- Demonstrated proficiency in conflict resolution in complex, multi stakeholder situations.



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