Assistant Store Manager

2 months ago

London, Canada Manitobah Full time

**Assistant Store Manager -Full-time, fixed term (6 months) September 2024 - February 28, 2025**

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. _**As a company rooted in Indigenous culture, Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.**_

**WHAT YOU WILL DO**

The Assistant Store Manager’s responsibilities will include overseeing daily store operations, providing an exceptional customer experience, optimizing inventory management, implementing effective merchandising strategies, and ensuring a safe and inviting shopping environment. By actively engaging with customers and staff, the incumbent will contribute to achieving sales targets, fostering a positive team culture, and delivering an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

**WHAT WE OFFER**

Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

**LOCATION**

White Oaks Mall - 1105 Wellington Rd, London, ON N6E 1V4

Must be available to work 40 hours per week including all shift types (days, evenings, weekends), during regular & extended mall hours.

**KEY RELATIONSHIPS**

Reports to: Store Manager

Key Relationships: Our Customers and Sales Team

Direct Reports: Retail Ambassadors and Key Holders

**KEY RESPONSIBILITIES**
- Greet and engage customers in a manner that models exemplary customer service, in coherence with sales model.
- Support Store Manager with supervision of Retail Ambassadors and Key Holders.
- Coaching and motivating the team to reach and maintain top performance and provide an exceptional customer experience.
- Delegate tasks when necessary to store Key Holders.
- Executing standards in recruiting, hiring, training, customer service, visual merchandising, and store operations.
- Set up and manage an efficient and organized inventory stock room.
- Facilitate onboarding and continued training of Retail Ambassadors.
- Create and manage staff scheduling.
- Responsible for approving and ensuring bi-weekly timesheets are correct for payroll.
- Attend weekly manager meetings and one-on-ones with Director of Retail.
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
- Executing in store workshops and special events.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Ensures all merchandise is properly ticketed and displayed accordingly.
- Responsible for ensuring cleanliness standards; visual merchandising standards are met.
- Maintain adequate stock through efficient inventory management.
- Track inventory and communicates stock replenishment needs.
- Manages administrative systems and procedures effectively and in accordance with company policies
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
- Responsible for adherence to all loss prevention and security policies, as well as credit procedures (e.g., credit and debit cards, employee purchases, discounts, deposits, returns and exchanges).
- Other related duties as assigned

**IDEAL EXPERIENCE**

**Professional Experience**:

- 2+ years professional experience in progressively responsible retail positions is required
- Experience working in an Indigenous or culturally sensitive environment is an asset

**Educational Requirements**:

- Completion of high school is required
- College Diploma in Business or Management field is considered an asset.

Visit our website to learn more and apply

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee assistance program
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you committed to creating a positive impact in Indigenous communities?
- Are you legally able to work anywhere in Canada?
- Are you able to travel up to 35km of the store when required?

Work Location: In person

Expected start date: 2024-09-18

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