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Assistant Store Leader

4 weeks ago

Mississauga, Canada Kate Spade Full time

The successful individual will leverage their proficiency in retail to

Client & Service Expert:

- Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
- Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach. - Ensure team is compliant with all clientele standards and thank you note program.
- Ensure all associates complete the sales training program.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

Leadership Presence/Steward of Talent:

- Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
- Responsible for assuming the SL role in manager’s absence.
- Lead by example with the achievement of personal sales goals.
- Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
- Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
- Conduct ongoing review and assessment of employee performance.
- Conduct ongoing review and assessment of employee performance.

Building Brand Equity:

- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales. Operational Excellence:

- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
- Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
- Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

The accomplished individual will possess...
- Minimum 3 years management experience in a comparable retail environment
- College degree preferred - Prior luxury goods experience preferred
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team-environment
- Proficiency in windows-based software such as excel, word and outlook

Physical Requirements
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders

Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom g

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