Technical Support Lead

3 months ago

Peterborough, Canada Univerus Full time

Note: This role is based in Canada, and will be fully remote from your home office (but may require occasional travel for business meetings). This is a full-time permanent position, for a minimum of forty hours per week. To be considered for this position you must have a legal right to live and work in Canada.

**Responsibilities**:

- Collaborate with software developers, project managers, and other stakeholders to gather and document system requirements.
- Develop detailed technical specifications and user stories for software enhancements and new features.
- Troubleshoot and resolve software defects and issues.
- Provide technical support and guidance to end-users and other team members.
- Stay up-to-date with industry trends, best practices, and emerging technologies to provide recommendations on software and system improvements.

**Requirements**:

- Proven experience working in Software support, Technical Analyst, Business Analyst, or similar role.
- Strong understanding of software development methodologies, such as Agile and Waterfall.
- Familiarity with database management systems (e.g. MySQL, SQL Server, Postgres) and data modeling techniques.
- Experience with software development tools, such as Git, GitHub, JIRA and Azure DevOps.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to work well both independently and in a team environment - from a remote location

Nice-to-Have Skills:

- Experience with front-end development technologies (e.g., HTML, CSS, JavaScript).
- Familiarity with programming languages, such as.NET, ASP and PHP.
- Familiarity with cloud computing platforms, such as AWS or Azure.
- Knowledge of software security best practices.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- Collaborative and supportive work environment.
- Flexible work schedule and remote work options.

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