Automotive Service Advisor

2 weeks ago

Kitchener, Canada Foreign Automotive Full time

Foreign Automotive is expanding, and we're excited to open a position for a third Service Advisor As Kitchener's premier European and exotic vehicle specialty repair facility, we're looking for someone with a blend of technical knowledge and a passion for customer service to enhance our team. If you have experience in an automotive service advisor role, especially with European and exotic cars, you could be the perfect fit for our dynamic team.

What We Offer:

- A passionate team environment surrounded by car enthusiasts
- A unique opportunity to work with high-end vehicles and discerning clientele
- A commitment to continuous personal and professional growth
- Competitive compensation and benefits

Job Responsibilities:

- Act as a champion for continuous improvement of the client and staff experience at Foreign Automotive
- Provide a warm welcome to clients, conducting initial assessments of their vehicle issues
- Accurately manage client and vehicle information within our systems (Mitchell and Autoleap)
- Coordinate and schedule service work, ensuring efficiency and client satisfaction
- Prepare and communicate quotes, advising clients on necessary services
- Conduct client meetings to review, explain, and promote our services
- Discuss completed work orders with clients, address inquiries, and facilitate payment transactions
- Serve as the first point of contact for client concerns, demonstrating initiative and resourcefulness in resolving issues

What We're Looking For:

- Proven experience as a Service Advisor with a deep understanding of European and exotic vehicles
- Experience as a Parts Advisor would be a considerable bonus, enhancing your ability to provide comprehensive service advice.
- Excellent communication and interpersonal skills, with a focus on providing a bespoke client experience
- A team player with a 'car guy' attitude, eager to work alongside individuals who share a passion for what they do
- Strong organizational skills and proficiency in using industry-related software such as Mitchell/AllData and Autoleap

**Salary**: $68,000.00-$95,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON N2C 2G1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (required)
- Customer service: 1 year (preferred)

Work Location: In person

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