Hospitality Manager, Campground

**RESORT MANAGER -**
**OUR PONDEROSA, LAMBTON SHORES, ONTARIO**

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

Our Resort Managers lead operations, staffing and planning at our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.

This is a year-round position. The major areas of responsibilities include: personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.

**What you bring to the table**:
You have excellent interpersonal skills, and can communicate with people at all levels. You are strong in conflict resolution and operate with business-minded compassion. You thrive on change, and problem-solving, and love to be challenged.

You have experience in building and managing customer-focused teams and can create a culture of collaboration and excellence. You are comfortable with technology, including Word, Excel, and Outlook.

**What you will be doing**:

- Customer Relations _
- Train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for guests and employees
- Daily “walk the property” tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, IT, etc.).
- Personnel Management _
- Hire, train and develop/mentor property staff
- Build an effective team around the resort staff (R&M, Admin, etc.)
- Hire, train and supervise staff as required
- Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
- Schedule and monitor shift-coverage based on business needs
- Resort Operations & Administration_
- Promote a business environment that is customer friendly
- Be a positive role model for staff
- Lead by example in a team-based work environment
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer’s experience and the positive image of the resort
- Support management and fully implement its policies and procedures
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with all resort business partners
- Handling all outgoing and incoming mail, courier packages and registered mail as required
- Coding of invoices, expense claims, petty cash
- Preparing, administering and monitoring excel spreadsheets for utilities tracking
- Financial_
- Ensure all financial transactions are properly recorded and tracked
- Ensure employee timekeeping and payroll activities are properly executed
- Produce all invoices for clients
- Ensure information/reports provided to management are timely, accurate and on-target
- Procure goods and services according to protocols established by management
- Coding of invoices, expense claims, petty cash
- Assisting in the preparation of annual resort budget
- Health and Safety_
- Ensure all resort activities are conducted in a safe and environmentally responsible manner
- Ensure that all resort facilities are maintained in safe condition
- Immediately notify management when resort operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

**NOTE: Due to the nature of this role, it is a job requirement to work weekends /holidays during our “green season”. During the winter months, weekend work is generally not a requirement.**

**ABOUT PARKBRIDGE**:
Headquartered in Collingwood, Ontario, Parkbridge is Canada’s leading operator, developer, and owner of more than 60 residential land lease communities and 35 recreational RV resort communities across the country.

Parkbridge enriches the lives of Canadians by enabling families to buy a home, couples to downsize their home, and vacationers to enjoy time at recreational RV resorts. Parkbridge manages and continually invests in the properties it owns and operates, creating a relationship with our customers and vibrant communities with quality amenities.

Homeownership is out of reach for many Canadians. Parkbridge provides an affordable homeownership option through land lease, which allows people to purchase a home outright without buying the land on which it sits. This fills a gap in the real estate market between rental and freehold homes.

Homeowners maintain and build equity in their homes, while having access to professionally