Non-insured Health Benefits Analyst

2 weeks ago

Québec, Canada Indigenous Services Canada Full time

Indigenous Services Canada - First Nations and Inuit Health Branch
Montréal Island (Québec)
CR-05 - Inventory
$61,154 to $66,206
For further information on the organization, please visit Indigenous Services Canada

**Closing date: 3 March 2025 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation
- Note: At the time of this job posting, hybrid work models are in place for some Non-Insured Health Benefits staff.

**Duties**:
You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing payment and/or fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

**Work environment**:
Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you

Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

**Intent of the process**:
**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

EDUCATION

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Experience responding to client or provider enquiries.

Experience researching information or resolving problems in a customer service environment.

Experience in using one or more of the following: word processing programs, spreadsheet programs and/or online data retrieval programs.

**The following will be applied / assessed at a later date (essential for the job)**:
Various language requirements
English Essential, Bilingual Imperative BBB/BBB, Bilingual Imperative BBC/BBC.

Information on language requirements

COMPETENCIES

Communication - Written.

Communication - Oral.

Ability to use word processing programs.

Ability to use spreadsheet programs.

Client Service Orientation.

Attention to detail.

Working effectively with others.

Dependability.

Judgement.

**The following may be applied / assessed at a later date (may be needed for the job)**:
ASSET EXPERIENCE

Experience working effectively with First Nations, Inuit or Métis clients.

Experience working in a call centre environment.

Experience providing front line customer service.

Experience in account payment processes in an office environment.

Experience in determining eligibility and processing benefit requests.

Experience analyzing, verifying and processing claims.

Experience working in a Pharmacy.

ORGANIZATIONAL NEEDS

OPERATIONAL REQUIREMENTS

Some positions may require occasional travel.

Some positions may require occasional travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions.

**Conditions of employment**:
Security - All positions require a Reliability status.

Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed:
Willingness and ability to work overtime on short notice.

On-call weekend support on a rotational basis.

Willingness and ability to be on standby on a rotational basis.

Shift work.

Mandatory Shift work between the hours of 7:00 a.m. and 4:00 p.m. (EST) for a total of 7.5 hours daily.

Consent at the time of hire to telephone monitoring.

Possession of a valid Class 5 driver’s license or personal mobility to the degree associated with possession of a valid Class 5 driver’s license (such as public transportation).

**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity
- HOW TO SUBMI

  • Health & Benefits Associate

    4 weeks ago

    Québec, Canada Mercer Full time

    At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome...

  • Business Analyst

    2 weeks ago

    Québec, Canada Desjardins Full time

    Our Direction is looking for a business analyst to contribute to projects. As a business analyst, you play a key role in stakeholder activities, and you document needs and propose business solutions. You formalize business objectives and their value for the organization while helping to clarify the project scope by gathering and identifying business needs...

  • Business Analyst, Business Strategies

    4 weeks ago

    Québec, Canada Desjardins Full time

    The Broker-Distributed Commercial Insurance Program team is a small team of about a dozen people. The team was recently set up to support the creation, implementation and development of Desjardins Insurance's brokerage arm for commercial insurance. Our goal is to better support our business members and clients by offering enhanced coverage for businesses. As...

  • Business Analyst, Business Strategies

    2 weeks ago

    Québec, Quebec, Canada Desjardins Full time

    The Broker-Distributed Commercial Insurance Program team is a small team of about a dozen people. The team was recently set up to support the creation, implementation and development of Desjardins Insurance's brokerage arm for commercial insurance. Our goal is to better support our business members and clients by offering enhanced coverage for businesses. As...

  • Agent - Benefits

    2 weeks ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Agent - Benefits

    2 weeks ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Life and Health Insurance Financial Security Advisor

    2 weeks ago

    Québec, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Agent - Benefits

    2 weeks ago

    Québec, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Agent - Benefits

    2 weeks ago

    Québec, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Insurance Advisor

    4 weeks ago

    Québec, QC, Canada Empire Life Full time

    Bilingual Advisor, Life Insurance Location: Remote, Quebec Empire life is looking to hire a Bilingual Life Insurance Advisor to join our Retail Distribution team! The Advisor with Empire Connect promotes client retention and sales by establishing effective relationships with customers, developing financial plans, providing financial advice and...

  • Group Insurance Advisor

    2 weeks ago

    Québec, Quebec, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do...

  • Business Analyst Team Lead

    2 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    beBee Professionals is looking for a Business Analyst Team Lead to join our team in Quebec City.The successful candidate will be responsible for leading a team of business analysts in the development of business requirements, process mapping, and data analysis. The Business Analyst Team Lead will also be responsible for developing and maintaining...

  • Legal Advisory Analyst

    2 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    Job Title: Legal Advisory AnalystLocation: Quebec City, QCCompany: beBee ProfessionalsbeBee Professionals is looking for a Legal Advisory Analyst to join our team in Quebec City. The successful candidate will be responsible for providing legal advice and support to the organization.The Legal Advisory Analyst will be responsible for researching and analyzing...

  • Group Insurance Advisor

    4 weeks ago

    Québec, Quebec, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Group Insurance Advisor

    4 weeks ago

    Québec, Quebec, Canada BFL Canada Full time

    We offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do...

  • Commercial Insurance Analyst

    2 weeks ago

    Québec, Quebec, Canada Beneva Full time

    Job Posting Title:Commercial Insurance AnalystStatus:Regular**Job Description**:Le conseiller en normes et produits assurance des entreprises et assurances professionnelles agit à titre de personne-ressource auprès de son équipe et d'autres secteurs de l'entreprise, en matière de produits, normes et solutions d'affaires en assurance des entreprises et...

  • Wealth Management Analyst

    2 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    Wealth Management AnalystbeBee Professionals is looking for a Wealth Management Analyst to join our team in Quebec City. The successful candidate will be responsible for providing financial advice and services to clients, including portfolio management, retirement planning, and estate planning.The ideal candidate should have a Bachelor's degree in finance,...

  • Group Insurance Advisor

    4 weeks ago

    Québec, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Analyst - Litigation

    2 weeks ago

    Québec, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Cybersecurity Analyst

    1 week ago

    Québec, Canada Dialogue Health Technologies Inc. Full time

    **Cybersecurity Analyst** **Your role as **Cybersecurity Analyst** Reporting to CISO, you will contribute to securing Dialogue systems against cyber threats, ensuring the integrity, confidentiality and availability of data through detailed analysis, incident response, policy and protocols development and implementation. **What you'll be doing**: -...