Cloud Analyst

1 month ago

Mississauga, Canada CentriLogic Full time

Service Assurance - Cloud Analyst

Do you demand the best from your professional career? Are you inspired by excellence? At Centrilogic, you will have the power to make a real impact. Come and join us in our mission to help companies become better digital versions of themselves.

Purpose and Objectives

Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide.

The Service Assurance organization is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre We actively investigate customer issues by mastering diverse technologies and working intensively with our products. We measure our success by customer satisfaction.

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

- Experience in first level contact for support in the hosting industry, data center operations
- Provide support and maintenance for public and private cloud platforms and/or customer incidents in accordance with Service Level Agreements.
- Monitor customer’s infrastructure in Azure alert, Solar Winds, and ScienceLogic.
- KCS (knowledge-centered Service) methodology with knowledge base articles in every customer interaction.
- Perform managed service-related tasks such as troubleshooting Azure related issues (public cloud), creating a ticket and escalating to Microsoft support, troubleshooting locally hosted cloud issues (private cloud), vSphere related support, VM backups and restoration, etc.
- Work with partners, vendors, and hyperscalers to provide a legendary customer experience.
- Be part of a tight-knit team of professionals
- Working collaboratively with customers.
- Learn new skills and technologies that will open paths to many new careers.
- Innovate and prototype new tools that will help Centrilogic run simply.
- Join the Centrilogic Family and become an ambassador for the Service Assurance Organization.

EDUCATION
- University degree or College diploma program in Computer Science or a related field.
- Any Operational System or Database Administration certification will be considered as an added advantage.

SKILLS AND COMPETENCIES

Required:

- Excellent English communication skills (written and oral).
- Excellent organization and time management skills.
- Ability to handle multiple requests in an organized manner with mínimal supervision
- Knowledge of business and technology processes.
- Good understanding of network components, virtual machine hosting and support and public cloud (Azure/AWS).
- Knowledge/experience in Cloud Networking is a plus.
- Must be able to work on rotating shift schedule

WORK EXPERIENCE
- Experience working in a Data Center environment or Customer Service organizations.
- Foosball, ping pong and/or pool skills are not required but appreciated.

LOCATION
- Mississauga and Toronto.

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