Bilingual Dispatch Supervisor

1 month ago


Mississauga, Canada Metro Supply Chain Full time

JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
**Shift**: Tuesday to Saturday, 12:30pm to 9:00pm
JOB SUMMARY
The Dispatch Supervisor will be responsible for all facets of the dispatch operations on the shift. This involves leading all aspects of operational dispatch/routing performance, customer relations, continuous improvement, and people development.
RESPONSIBILITIES
- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Maintain and execute the daily dispatch/routing plan to ensure accuracy and efficiency.
- Create and change dispatcher's/routers schedules as dictated by demand and performance.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Discuss and lead the dispatch/routing group in how to resolve issues with drivers concerning SOP compliance and app completion.
- Maintain accurate up to date information on customer feedback and communicating promptly with driver teams.
- Assign and follow up with the dispatch/routing staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion.
- Respond to complaints with thoroughness and accuracy.
- Leading the dispatch team in holding drivers accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- Overseeing the routing systems, verifying, and processing driver routing activities
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Ability to develop and maintain relationships with internal and external business partners.
- Assumes additional related responsibilities as required.

EXPERIENCE
- Three (3) years Customer Service experience (3PL experience would be an asset)
- At least two (2) years supervisory experience

CORE COMPENTENCIES
- Customer Centricity
- Fully Bi-lingual (English & French)
- The Dispatch Supervisor will be responsible for communicating with stakeholders outside of the province.
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.


  • Bilingual Dispatcher

    4 months ago


    Mississauga, Canada GardaWorld Cash Full time

    Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld Cash, we take our security responsibility seriously and strive to inspire trust.Interested in an enriching and meaningful career? Join our ranks! We are hiring Casual Bilingual Call Center Dispatchers for our Cash...

  • Dispatch Supervisor

    6 months ago


    Mississauga, Canada UBA Full time

    **UBA Mississauga, **is actually searching for the next Dispatch Supervisor to help the team and the Operations and Regulatory Manager. **Groupe Somavrac is a well-established family business throughout Ontario and Quebec.** We are experts in logistics handling on behalf of multinationals and we also distribute chemicals. At Groupe Somavrac, people are at...

  • Dispatch Supervisor

    6 months ago


    Mississauga, Canada Regal Security Inc. Full time

    **Regal Security Inc.** Dispatch Supervisor Scheduling Department Position Type: Full Time or Part Time Hours of Work: Up to 44 hours a week **Overview**: The purpose of the Dispatch Supervisor is to be the point of contact for Regal Security Inc. during the evening and overnight hours and support the immediate needs of the business for client services,...

  • Bilingual Dispatcher

    1 month ago


    Mississauga, Canada GardaWorld Full time

    h3>Emergency Response Dispatcher - French Speaking Business Unit: Cash Services Career Area: Operations and Administration Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld Cash, we take our security responsibility seriously and strive to inspire trust. p>We are hiring...

  • Dispatchers Supervisor

    6 months ago


    Mississauga, Canada Lion Force Transport Inc. Full time

    **Lion Force Transport Inc.** **6950 Kenderry Gate, Mississauga, ON, L5T 2S7** **Position**: Dispatchers Supervisor **NOC**: 12013 **Wages**: $ 25.00 - $ 25.50 per hour for 32 - 40 hours/week **Terms of employment**: Permanent, Full time **Job Duties**: - Supervise, plan, assign and review the work of clerks engaged in the following duties: shipping,...

  • Dispatcher

    6 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:18 months contract **WORKING HOURS**:Monday to Friday from 7:00AM - 3:30PM **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas Services Ltd. has...

  • Dispatcher

    6 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:Permanent Full-time **WORKING HOURS**:Wednesdays to Sundays from 2:30PM - 11:00PM **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas Services...

  • Dispatch Manager

    6 months ago


    Mississauga, Canada TST-CF Express Full time

    **About Us**: **TST-CF Express** is Canada's leading provider of time sensitive, less than truckload (LTL) North American transportation services. Since 1928, we've offered unparalleled quality service and customer support, while utilizing the most current technology available to the industry. **Responsibilities**: - Manage the day-to-day operations in the...

  • Dispatch Manager

    6 months ago


    Mississauga, Canada TST-CF Express Full time

    **About Us**: **TST-CF Express** is Canada's leading provider of time sensitive, less than truckload (LTL) North American transportation services. Since 1928, we've offered unparalleled quality service and customer support, while utilizing the most current technology available to the industry. **Responsibilities**: - Manage the day-to-day operations in the...


  • Mississauga, Canada Toro Logistics INC. Full time

    **Roles & Responsibilities for Cross Border Dispatcher**: - Schedule, book loads and manage highway fleet maximize revenue. - Create weekly/monthly schedules for highway drivers. - Analyze highway lanes to maximize profitability and plan trucks accordingly. - Coordinate with dispatch team to manage driver hours and downtime. - Act as the liaison between...

  • Dispatcher

    6 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:Permanent Full-time **WORKING HOURS**:Mondays to Fridays from 2:30PM - 11:00PM **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas Services Ltd....

  • Dispatcher

    6 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:Permanent Full-time **WORKING HOURS**:Mondays to Fridays from 2:30PM - 11:00PM **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas Services Ltd....

  • Dispatcher

    6 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:Permanent Full-time **WORKING HOURS**:Wednesdays to Sundays from 2:30PM - 11:00PM **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas Services...

  • Dispatcher

    6 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:Permanent Full-time **WORKING HOURS**:Saturdays to Tuesdays from 1:00PM - 11:30PM (Compressed Schedule - 4 Days/Week) **COMPANY OVERVIEW** For over 20 years,...

  • Dispatcher

    6 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:Permanent Full-time **WORKING HOURS**:Wednesdays to Sundays from 2:30PM - 11:00PM **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas Services...

  • Dispatch Manager

    7 months ago


    Mississauga, Canada TST-CF Express Full time

    **About Us**: **TST-CF Express** is Canada's leading provider of time sensitive, less than truckload (LTL) North American transportation services. Since 1928, we've offered unparalleled quality service and customer support, while utilizing the most current technology available to the industry. **Responsibilities**: - Manage the day-to-day operations in the...

  • Dispatcher

    2 months ago


    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. ** **EMPLOYMENT TYPE**:Fixed Term - 1 Year Contract **WORKING HOURS**:Mondays to Fridays from 7:00AM - 3:30PM. **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas...

  • Truck Dispatcher

    6 months ago


    Mississauga, Canada Lion Force Transport Inc. Full time

    **Lion Force Transport Inc.** **6950 Kenderry Gate, Mississauga, ON, L5T 2S7** **Position**: Truck Dispatcher **NOC**: 14404 **Wages**: $ 28.00 - $ 28.50 per hour for 30 - 40 hours/week **Terms of employment**: Temporary, Full time **Job Duties**: - Schedule and dispatch trucks to appropriate locations, according to customer requests, specifications,...


  • Mississauga, Canada Weston Forest Full time

    **THE JOB** As a linchpin in our pursuit of operational excellence, the shipping Administration/Dispatcher assumes a crucial role overseeing the intricacies of tagging, receiving, dispatching, and managing customer returns. This dynamic position requires not only meticulous attention to detail but also effective communication skills and an unwavering...

  • Dispatch Logistician

    4 months ago


    Mississauga, Canada UNITE OUTSOURCING LTD. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - or equivalent experience **Tasks**: - Compile orders and instructions received from customers - Organize tasks to accomplish the work - Oversee operational logistics of the organization - Plan and organize operational logistics of the organization - Track...