Manager, Instructional Design

1 month ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Job description**

**What will you do?**
- Lead, coach and develop a high-performance team of instructional designers responsible for the creation of learning and development experiences.
- Establish the team’s vision, goals and initiatives aligned to Sun Life business goals and overall learning and development team mandate.
- Manage operational workflow to ensure deliverables are tracked, reported on, integrated with anchor projects, and resources are effectively allocated.
- Build strong relationships with internal partners, external vendors, industry experts, Advisors and Managers to gather input, ensure alignment and drive new and innovative thinking.
- Arrange and manage access to tools and technologies that allow designers to create and deliver a modern learning experience utilizing on-line, digital, and virtual platforms and learning techniques.
- Set the standards for the departmental content library facility, ensuring version control standards are met and align with compliance regulations.
- Influence the selection of and ongoing updates to the learning ecosystem ensuring it meets the team and users’ needs and act as relationship manager with the vendor.
- Monitor course design process and provide expertise in learning design and student-centred instructional design to teams working on courses, programs, learning activities, workshops, presentations, consultations etc.
- Provide overflow to your team by creating materials such as online courses, software simulations, job aids, facilitator or learner guides, audio scripts, audio, video, interactive PDFs, PowerPoint presentations, and more.
- Guide IDs in the analysis of learners and learning context for courses and learning and development activities.
- Gather feedback from multiple sources to evaluate effectiveness of the ID team
- Respond to expressed needs within the RAS community related to our course content library.
- Model excellent presentation, technology and pedagogical skills and knowledge
- Participate in discussions related to the alignment of course level outcomes with program outcomes.
- Demonstrate a willingness to roll-up sleeves and support broader team as required.
- Guide IDs in effectively managing to project timelines.
- Assist with training, support and guidance to instructional designers and support teams as required.

**What do you need?**
- Experience supervising the design and development of materials such as online courses, software simulations, job aids, facilitator or learner guides, audio scripts, audio, video, interactive PDFs, PowerPoint presentations, and more.
- You bring a sense of urgency and instill the same a sense of urgency in others to driving outcomes.
- Ability to deal with significant ambiguity and constantly changing priorities in a challenging environment.
- Ability to proactively network, and foster relationships, and build partnerships.
- Strong critical thinking & creative problem-solving skills
- Skilled at driving outcomes and feel comfortable holding others accountable for their part.
- Ability to prioritize tasks and determine what action best aligns to team goals.
- Organizational awareness, agility, resourcefulness and demonstrated relationship building skills.
- Superior communication skills - professional, confident, transparent, and concise communicator (verbal and written)
- Prior understanding of the retail advice industry in Canada, and familiarity with Sun Life’s distribution channels

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
74,100/74 100 - 120,800/120 800

**Job Category**:
Training & Development

**Posting End Date**:
28/03/2023

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