Store Manager

3 months ago

Ottawa, Canada Stuart Weitzman Full time

Stuart Weitzman shoes are designed for high fashion and high function. Known for over 35 years for it's artisanal Spanish craftsmanship and precisely-engineered fit, the luxury footwear brand inspires women around the world to shine with confidence with every step.

Stuart Weitzman is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

**Job Title: Store Manager, North American Retail**

**Primary Purpose**:Responsible for the overall performance of the store including achieving store’s sales plan through team and individual contribution.

**The successful individual will leverage their proficiency in store management** **to...**
- Achieve store sales plan and KPI goals.
- Improve 4-wall contribution by increasing sales and reducing operating expenses.
- Exhibit the competencies with a focus on Drive for Results, Customer Focus & Perseverance.
- Deliver a bold, energetic, purpose-driven customer experience through their team.
- Endorses, models and develops team to deliver SW’s Selling and Service expectations.
- Recruit, hire, develop, and retain a high-performing team.
- Train and mentor team members, encouraging and empowering them to deliver customer experience and operations in accordance with Stuart Weitzman standards.
- Ensure all new hires complete Stuart Weitzman Onboarding.
- Champion brand evolution and foster change management.
- Exhibit Managerial Courage, including when providing feedback and enaging in performance management and developmental conversations.
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
- Write and administer Annual Performance Appraisals for team.
- Manage all types of operational tasks as assigned including: shipment, stockroom organization, order fulfillment, and inventory management.
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business
- Enforce compliance with all Stuart Weitzman’s policies and procedures.
- Work with team to ensure store achieves Store Audit Scores at or above Stuart Weitzman standards.
- Ensure team members are properly executing and maintaining Stuart Weitzman’s Visual Guidelines at all times.
- Manage evolving daily workload while prioritizing the customer experience.
- Manage payroll, scheduling, and time and attendance.
- Be brand ambassadors of Stuart Weitzman.

**The accomplished individual will possess**:

- Strong communication skills both oral and written.
- Excellent organization and attention to detail.
- Knowledge of POS, Microsoft office, and basic computer skills (including iPads, Internet, Mobile POS).

**The accomplished individual must have**:

- Ability to maneuver sales floor and stockroom; climbing, bending and kneeling required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
- Ability to meet SW Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

**An outstanding professional will have**:

- 3-4 years of leadership experience; experience in a retail environment preferred.
- High School diploma or equivalent work experience preferred.

**_Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements._**

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- **Dri

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