Immigration Caseworker

**About us**

Our team of professionals has expertise and knowledge to do the assessments and guide you with every aspect of immigration programs for International students,workers, refugees and families to settle in Canada.

Sober Immigration’s intent is to establish a relationship based on trust and respect through effective communication, confidentiality and honesty resulting in creating a client base that can rely on us.
We will guide you through the Immigration system in the most direct and cost-effective way. We ask for your TRUST so that we can provide you with the EXPERTISE that you desire, to meet your goals and we will provide you with PERSONALIZED SERVICE as each file and situation is unique.

**Responsibilities**:

- Professional writing such as cover letters, submissions and storylines of customer scenarios
- Learn procedures and documentation requirements for various case types
- Focus on high accuracy and on-time submission when working on customer case files
- Handling a high volume of files in a very fast-paced environment
- Follow up promptly with the clients for any pending replies or documents from their end
- Manage work load as per strict deadlines
- Answering all client inquiries in a timely manner
- Able to fill various kinds of immigration forms
- Learn procedures and documentation requirements for various case types Skills

**Knowledge of dealing with;**
- Express entry, PNP, AIP & RNIP filing.
- Visitor visa and extensions.
- Other work-related tasks can also be given to the caseworker if required.

**Requirement**
- Ability to handle customers in difficult and stressed-out situations with positivity and empathy
- Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi an asset)
- Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
- Aptitude to learn new skills on various software
- Expertise and efficiency with time management, multi-tasking and problem-solving abilities
- Possess good typing speed
- Must be friendly and highly motivated with excellent interpersonal skills
- Must be highly organized, and detail-oriented
- Must be results-driven; and be effective working independently

**Salary**: $16.00-$22.00 per hour

**Benefits**:

- Flexible schedule
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: One location