Fenlands Customer Service Representative

3 weeks ago

Banff, Canada Town of Banff Full time

**Casual/Permanent**:
As an ambassador of the Town of Banff, you welcome visitors and users to The Fenlands Banff Recreation Centre. You provide information to visitors of the Fenlands, administer drop-ins and program registrations and assist customers who are interested in booking our event venues and spaces.

You have a naturally engaging personality that creates a sense of welcome and comfort for every adult and child that visits The Fenlands, and your enthusiasm never fails even when it means repeating yourself several times a day. Your professional and courteous demeanor helps you communicate accurate information of the services, features and activities provided at The Fenlands and our other Town of Banff facilities. You are keen to share information with every visitor.

You must be available for evening shifts (4:30 pm - 8:30 pm) and weekends to accommodate the variety of bookings at the Fenlands. Covering public skating, weddings and tournaments, this position requires someone who can accommodate a flexible schedule when working alone or within a small team environment. You are able to meet the physical demands of a walking, standing, lifting, pushing and pulling tables, chairs and other equipment for the many events at Town of Banff facilities.

You have an excellent attention to details and your administrative skills include data entry, cash handling and payment processing and written correspondence. You thrive on variety and multiple demands - no request is too great and you manage all needs with a smile on your face. You can handle being interrupted often and do not get distracted easily requiring little specific direction and enjoying the prospect of putting a personal “stamp” on your duties.

This position is suited to someone who is dedicated to service and is committed to positive customer experiences. You are adept in Microsoft Office suite and have a valid driver’s license. This position requires an RCMP background check. If you are looking for an opportunity to be the “face” of the Fenlands, we welcome your cover letter and resume for this position.

Working safely is a condition of employment at the Town of Banff. As part of our internal responsibility system, all employees are accountable for adhering to Occupational Health and Safety legislation and Town of Banff safety protocols. The Town of Banff’s safety culture philosophy is one of continuous improvement, so we look forward to your suggestions to make our workplace even safer.

For your safety and the safety of others, you will be required to demonstrate (in writing from an authorized Health Services site) that you are fully vaccinated for COVID-19 (2 doses) as of your hire date.

**“Taking care of Banff: our Community, our People, our Park.”**

Fax: 403.762.1260

Mail: Town of Banff, Box 1260, Banff, AB, T1L 1A1

**The Town of Banff appreciates the interest from all applicants and will directly contact those being considered for an interview. For more information about why the Town of Banff could be your next great career move, please visit banff.ca/careers.

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