Operations Officer

23 hours ago

Montréal QC, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

**What will you do?**
- Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
- Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
- Employee will participate in an Performance Edge program and must meet minimum performance thresholds set by your team/group
- Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience.
- Responsible for successful fulfillment and servicing of complex transactions and/or investigations.
- Ensure process/controls are in place and are being followed.
- Analyzes non-standard and/or specialized transactions.
- Provides professional, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

**What do you need to succeed?**

**Must-have**
- Investment Knowledge
- Bilingual (English and French), both written and spoken
- Completion of Post-Secondary Degree or Diploma program
- Proven analytical mindset and problem solving skills
- Demonstrate ability to adapt to an ever changing environment
- Maintaining a detail oriented approach while working in a high volume environment
- Adaptability

**Nice to have**:

- Estate Knowledge
- Experience working with Sales Platform, RBIS, EMS, RBC Express, etc.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Work in a dynamic collaborative progressive and high performing team
- Opportunity to take on progressively greater accountabilities

**Job Skills**

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
1 PLACE VILLE MARIE:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-11-19

**Application Deadline**:
2024-11-29

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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