Room Attendant

3 weeks ago

Winnipeg, Canada Mainstay Suites Winnipeg Full time

**DATE POSTED**:

- Wednesday, May 3, 2023

**EMPLOYER**:

- Mainstay Suites Winnipeg

**CITY/TOWN**:

- Winnipeg

**BUSINESS LOCATION**:

- 670 King Edward St

**DESCRIPTION**:

- Summary
- The Room Attendant will be responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented. The Room Attendant promotes a positive image of the property to guests, and MUST be pleasant, friendly, and able to address problems or special requests.
- Core Competencies
- Customer Focus
- Good communication
- Energy and Enthusiasm
- Stress-resistance
- Teamwork
- Good Problem Solving
- Accountability and Dependability
- Knowledge of Operating Equipment
- Ethics and Integrity
Job Duties
- Efficiently cleans assigned number of rooms per day while keeping within departmental standards
- Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately
- Ensures all assigned areas are kept clean, safe, and hygienic
- Ensures additional cleaning programs are undertaken as directed and to the performance standard required
- Packs and replenishes carts to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift
- Ensures housekeeping carts are neat and tidy at all times
- Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms
- Responds to guests and staff inquiries, requests, and complaints in a prompt and courteous manner
- Takes personal responsibility to ensure maximum guest satisfaction at all times
- Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
- Secures guest rooms, ensuring all doors and windows are closed when room clean is complete
- Completes start and finish times for each room cleaned on worksheet
- Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times
- Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
- Ensures grooming, hygiene, and safety procedures are maintained according to Policy and procedures
- Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Promotes and encourages teamwork ethics
- Attends departmental briefings, training, meetings, etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on
- Reports any unusual or suspicious persons/activities happening in the area of security to the Supervisor/Manager, therefore, looking after the welfare and safety of both staff and guests
- Places all dirty dishes or glasses in the dishwasher and turn it on with a dish tablet to clean
- Strips and remakes beds with fresh linens in every room
- Places all soiled linen in appropriate storeroom as soon as removed from guest room
- Wipes all windowsills, doors, and walls when needed, as well as light switches
- Vacuums every room and spot cleans stains
- Dusts all furniture and fixtures - including headboard, lamps, and desk mirror
- Reports any maintenance issues including burnt out light bulbs
- Puts stationary in folder along with pens and places in desk drawer
- Checks heating and air condition units and thermostats
- Makes sure alarm clock is not set for alarm
- Check drawers and closets for left behind belongings or trash
- Changes mattress pads, blankets, or bedspreads when needed
- Cleans and Sanitizes toilet - and around toilet/behind toilet - sanitizes showers and or tubs - removes all mildew and soap scums
- Wipes down shower curtain - replaces when needed
- Wipes mirrors and all vanity fixtures down in bathroom
- Clean sink and fixtures
- Removes all hair from bathroom floor, cleaning it with proper cleaning agent
- Restocks all terry, soap, glasses, comment cards, coffee, and other room amenities
- Clean coffee pots when needed, - ensures pots are plugged in
- Vacuums hallways as directed
- Responsible for neatness and organization of housekeeping areas
- Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks, etc.
- Removes trash to service area and place in trash can provided
- Arrange furniture following use by guests
- Deliver and retrieve items on loan to guests (e.g., rice cooker, blender, oven toaster, etc.)
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g., steam clean carpets) as required
- Performs other duties as required
**Requirements**:

- A secondary school diploma is preferred
- Experience as a room attendant is preferred
- Physical mobility and stamina required
- Ability to follow instructions
- Detail-oriented
- Professional Attitude Ability to work independently
- Excellent time management skills
- G

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