Customer Service Learning Specialist
3 weeks ago
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
The Corporate Customer Service Training (CCST) team is looking for dynamic, proactive, and motivated instructors who will use excellent communication and organizational skills to plan and deliver quality training programs.
In this role, the Learning Specialist will manage the regional needs, coaching and facilitation for front line employees.
In additional will support the current LOUs (training instructors). The position will require some traveling assume 20-30%.
- Conduct classroom instruction/ facilitation related to Customer Service, technical, regulatory and/or people skills, as required.
- Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
- Provide coaching and operational support to front line employees as required.
- Provide coaching and support to current training instructors (LOUs).
- Plan and schedule training activities, training events and other training related activities.
- Complete existing training/communications material such as pre and post training documentation.
- Review, evaluate, recommend changes and modify existing or proposed training programs.
- Assist in the development and maintenance of training programs.
- Participate in the development of required training material.
- Liaise with Design Managers, Training Instructors, and other members of the CCST Training team. Provide and solicit feedback.
- Provide support and coaching to future e-learning and soft skills training initiatives
- Perform site and audits/inspections to enhance training facility operations and training personnel performance.
- Support training design when needed.
**Qualifications**
- Passion and enthusiasm for facilitating the learning of adults in a Contact Centre environment
- Sound knowledge of adult learning methodologies
- Demonstrated commitment to Customer Service
- Excellent written and verbal communication skills
- Excellent facilitation skills
- Strong interpersonal skills
- Good working knowledge of MS Word & Power Point
- Ability to meet deadlines, work under pressure and prioritize multiple projects
- Highly flexible and adaptable
- Strong leadership and conflict resolution skills
- Ability to work independently with mínimal supervision
- Previous experience in a training environment
- Experience with both Revenue and Loyalty an asset
**Conditions of Employment**:
**Linguistic Requirements**
**Diversity and Inclusion**
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
-
Customer Service Learning Specialist
5 days ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Customer Service Training team is looking for dynamic, proactive, and motivated...
-
Customer Service-learning Specialist
7 days ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...
-
Customer Service Learning Specialist
2 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Corporate Customer Service Training (CCST) team is looking for dynamic, proactive, and motivated...
-
Customer Service Learning Specialist
7 hours ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Corporate Customer Service Training (CCST) team is looking for dynamic, proactive, and motivated...
-
Customer Service Learning Specialist
2 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...
-
Customer Service Learning Specialist
2 weeks ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...
-
Customer Service Learning Specialist
7 days ago
Dorval, Quebec, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Corporate Customer Service Training (CCST) team is looking for dynamic, proactive, and motivated instructors...
-
Customer Service-learning Specialist
7 days ago
Dorval, Quebec, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use...
-
Customer Service Learning Specialist
4 weeks ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join...
-
Customer Service Learning Specialist
7 days ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join...
-
Customer Service Learning Specialist
3 weeks ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join...
-
Customer Service Learning Specialist
7 days ago
Dorval, Canada Air Canada Full timeJoin Air Canada Joining Air Canada means becoming part of a renowned Canadian symbol, recently recognized as the best airline in North America. Embark on a rewarding career with our diverse team at the forefront of passenger aviation. Air Canada is searching for dynamic, motivated instructors and facilitators to join the Cabin Crew Training Team. The Cabin...
-
Customer Service Learning Specialist
7 days ago
Dorval, Quebec, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use...
-
Customer Service Learning Specialist
7 days ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its...
-
Customer Service Learning Specialist
1 month ago
Dorval, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew...
-
Customer Service Learning Specialist
3 weeks ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin...
-
Customer Service Learning Specialist
1 month ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin...
-
Machine Learning
2 months ago
Dorval, Canada Bombardier Full timeWhen applicable, Bombardier promotes flexible and hybrid work policies. **Why join us?**: Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric...
-
Machine Learning
8 hours ago
Dorval, Canada Bombardier Full timeWhen applicable, Bombardier promotes flexible and hybrid work policies. **Why join us?**: Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric...
-
Machine Learning
4 weeks ago
Dorval, Canada Bombarbier Full timeWhen applicable, Bombardier promotes flexible and hybrid work policies. Why join us? Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric...
