Remote Services Specialist

3 weeks ago

Mississauga, Canada Chubb Fire & Security Canada Corporation Full time

**_The Chubb Fire & Security Difference..._**
- Service Excellence_
- Technology Leadership_
- Focus on Quality_
- National Coverage_
- Single Point of Contact_
- A Name You Can Trust_

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

**_
Role Summary:_**

**_
Key Job Responsibilities:_**
- To provide triage on remote service customer systems to determine what response is needed (i.e. remote services, field services, customer operations, sales input).
- To effectively execute remote service via client or remote desktop sessions to create a point of presence on the customer system to affect changes to address the issue.
- Escalate to our telecom services vendors regarding any triaged network issues including but not limited to connectivity, intermittent operation, network address translation issues and upgrades.
- To generate concise, accurate and detailed job scopes for fieldwork orders as to effectively direct technicians to the required resolution.
- Analyze incoming requests for work orders requested by others to ensure remote services are attempted prior to work order creation.
- The goal is to fix issues remotely without dispatching a technician to a site.
- To handle phone support requests over phone queues from both our technicians and customers.
- Helping customers having remote services contracts (internal & external) on the programming, troubleshooting of AFX, DSC and CCTV/Integrated systems client software and equipment.
- Provides remote phone support to customers or their agents to resolve issues related to the integration of 3rd party components to the monitored intrusion, Access and CCTV/Integrated systems.
- Responsible for walking customers through the process of helping resolve systems issues, whether the problem relates to a user error, configuration and programming.
- Works closely with other departments as well as our Remote Services team.
- Follows all departmental and company policies, procedures, and standards.
- Create or update standard work pertaining to the documentation process (creation or update).

**_
Qualifications:_**
- College degree and/or two (2) years of vocational or technical training in electronics, loss prevention, security industry.
- Direct, technical experience in the commercial security industry, field installation or service experience - Intrusion, Access and CCTV/Integrated systems experience preferred.
- Familiarity with a multitude of other electronic and CCTV/Integrated systems devices used in systems integration - including relays, timers, wireless devices, environmental sensors, etc.
- Familiarity with computers and operating systems, networking, storage, related cabling and switchgear.
- PC experience in a Windows environment.
- Understanding of virtualized hosted infrastructure and remote connectivity solutions in support of the execution of their required remote services activities.
- Experience in alarm processing systems such as Mastermind with specific tasks associated with account support and issue management functions performed using Mastermind.

**_
More about the position:_**
- Detail-oriented, with excellent verbal and written communication skills.
- Must have the ability to react calmly and professionally in stressful situations with both internal employees in addition to external clients.
- Ability to work flexible hours, weekends and holidays
- Ability to work independently

**_
Our offerings include:_**

Competitive compensation and benefit package

RRSP matching

Employee Discounts

Learning and Development opportunities

Reward and Recognition Program

A culture of performance & accountability

A supportive and positive team environment

**_
Background Check Requirements:_**
- Criminal Background Check
- Reference Check

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

  • IT Support Specialist

    1 month ago

    Mississauga, Canada Sierra Supply Chain Services Full time

    **Come Join the Sierra Difference!** **We are currently seeking to hire a FULL-TIME IT SUPPORT SPECIALIST for our HAMILTON, BRAMPTON, AND MISSISSAUGA locations. **As the **IT Support Specialist**, you will play a key role in delivering responsive and effective IT support services on-site and remote. **Who We Are**: Sierra Supply Chain Services (a division...

  • Remote Training Specialist

    5 days ago

    Mississauga, ON, Canada GardaWorld Full time

    Training Delivery Specialist Business Unit: Aviation Services Career Area: Operations and Administration The Training Delivery Specialist plays a critical role in the Training & Performance department, overseeing the Training Representative (TR) team and ensuring effective training delivery to Screening Officers (SOs). The Training Delivery Specialist...

  • Marketing Specialist

    2 days ago

    Mississauga, Canada World Vision Canada Full time

    Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child. You will experience Christian faith in action helping to make real and...

  • Client Specialist

    4 weeks ago

    Mississauga, Canada WorkKinds Services Inc. Full time

    As the Client Specialist, you will be instrumental in job set up and social media updates. You must possess a deep understanding of ATS/CRM systems, and be experienced in working with GSuite and google workspace. You will have a direct report to the Director/CEO, and will provide feedback that leads to the continual improvement of our company's...

  • Project Specialist

    4 weeks ago

    Mississauga, ON, Canada Alectra Utilities Inc. Full time

    Specialist, Financial Planning and Analysis (Rebasing Support) Specialist, Financial Planning and Analysis (Rebasing Support) * Temporary 18-Month Contract* Supervisor, Financial Planning and Analysis Business Unit: Finance Financial Planning and Analysis Our Hybrid Workplace policy allows for an effective balance for employees...

  • Marketing Specialist Term

    1 day ago

    Mississauga, Canada World Vision Canada Full time

    Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child. You will experience Christian faith in action helping to make real and...

  • Client Servicing Specialist

    1 day ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online. That’s...

  • Clinical Program Specialist

    1 month ago

    Mississauga, Canada ClaimSecure Full time

    Reporting to the Team Lead of Clinical Pharmacists, the Clinical Program Specialist is responsible for day-to-day operations supporting the Clinical Services team. **Principal Responsibilities**: - Provide ongoing support for administrative tasks and lead projects for the Clinical Services team - Act as the primary source of contact for members, internal...

  • Field Service Specialist

    4 weeks ago

    Mississauga, Canada Metrohm USA Full time

    We are the Canadian division of world-renowned Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for a Field Service Specialist to join our Service team. This scientifically oriented position is your chance to be a part of a dynamic team and make an immediate...

  • Engineering Project Specialist

    3 weeks ago

    Mississauga, ON, Canada AECOM (New) Full time

    Business Line: Water At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and...

  • Cash Applications Specialist

    1 week ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Financial Services Specialist

    1 month ago

    Mississauga, Canada Arous Insurance Agency Inc. (The Co-operators) Full time

    **Job description** As the Financial Services Specialist you will focus on developing and deepening client relationships by providing high quality sales and financial services advice. You will be responsible to adhere to regulatory requirements and compliant sales practices and will drive sales growth in investments and life insurance through outbound...

  • Accounts Payable Specialist

    1 week ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • People Support Specialist

    1 month ago

    Mississauga, Canada Tip Trailer Services Full time

    Location: 1880 Britannia Road East, Mississauga ON L5B 0G3 Reports to: People Support Manager Job Status: Full time Shifts Available: Monday - Friday - In the office Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair services, keep transportation...

  • Field Technology Specialist

    1 week ago

    Mississauga, ON, Canada Samsung Electronics Perú Full time

    Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. Please visit Samsung_Jobs to see job posting in Samsung Manufacturing subsidiaries. * You will be asked to create an account first if you do not already have one.   This site uses cookies to...

  • Content Marketing Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Veriday Inc. Full time

    Salary: We are hiring a talented Content Marketing Specialist to be part of our Marketing team for permanent employment. As a Content Marketing Specialist at Veriday, you will play a pivotal role in shaping the company's content strategy and establishing its position as a trusted advisor. You will be responsible for creating compelling and engaging thought...

  • Content Marketing Specialist

    3 weeks ago

    Mississauga, Canada Veriday Inc. Full time

    Salary: We are hiring a talented Content Marketing Specialist to be part of our Marketing team for permanent employment. As a Content Marketing Specialist at Veriday, you will play a pivotal role in shaping the company's content strategy and establishing its position as a trusted advisor. You will be responsible for creating compelling and engaging thought...

  • Talent Acquisition Specialist

    3 days ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Proposal Manager

    4 weeks ago

    Mississauga, Canada Matchfield Full time

    **Proposal Manager - Remote** **Tetra Tech Canada Inc.** **Power Division** Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs...

  • Digital Marketing Specialist

    2 weeks ago

    Mississauga, Canada DANINI Men's Wear Full time

    Company DescriptionDANINI Men's Wear is a premier provider of high-quality men's clothing located in Mississauga, ON. We specialize in made-to-measure fits and pay meticulous attention to detail to ensure our shirts look custom-tailored even after multiple washes. With the largest variety of men's dress shirts and sports shirts in Ontario, we offer a wide...