Assistant Cafe Leader

3 months ago


Calgary, Canada Phil & Sebastian Coffee Roasters | ECG Ventures II Ltd. Full time

**ON-THE-FLOOR: 90-100%, OFF-THE-FLOOR: 0-10%**

**_
OPERATIONS_**

The ACL is the primary person responsible for the following items:

- Supply Management - ensure stock inventory levels are right and orders are placed at the right times.
- Maintenance - report issues through the tool, escalate to CL when needed, follow up with Technician.
- Product QC - uphold QC standards on food and drink. Report quality issues to CL - for training or QC follow up.
- Maintain cleanliness, sanitation, tidiness and organization of the cafe. Ensure checklists are assigned and are completed to a high standard.
- Shift Leadership - assign roles on the floor, manage breaks, rotations.

**_
BACK-UP FOR CL_**

The ACL assumes full responsibility for the following tasks on days where the CL is not present.
- Schedules - first line of defense for schedule coverage
- Launches - ensure new product launches and initiatives are carried out smoothly, staff are trained and aware
- Aesthetic Standards - carry out the cafe look and feel standards (organization, “outside/inside customer view”, music, apparel)
- Emergency Response - deal with real-time emergencies as per the manual

**_
TEACHING_**
- Onboard - Assist with new hire onboarding and training along with the Cafe Leader.
- Staff morale - nominate deserving staff for recognition.

**_
SERVICE_**
- Deal with in-café customer complaints (when the CL is not there)
- Lead by example

**REQUIREMENTS**:
ECG Ventures II is an Alberta based privately held company that operates food and beverage outlets specifically in Canadian airports. The airports we currently operate in are Edmonton, Calgary and Vancouver. Within these airports we operate multiple brands including Triple Os Burgers, White Spot, Phil and Sebastians Coffee Roasters, OEB, Avalon and Wheels Up.


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