Order Management Representative

2 weeks ago


Cambridge, Canada Virbac Full time

Experiencing together a unique human adventure
- Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
- Individual will be responsible for the complete order process, coordination with other departments in handling purchase orders and providing excellent service to customers.

Area of responsibility 1: [Order Management]

Main activities

Expected results: All orders, changes, adjustments and cancellations are handled timely.

Area of responsibility 2: [Customer Service].

Main activities

Achieve and maintain rapport with customers to give them the best possible service.

Expected results: To provide excellent customer service.

Area of responsibility 3: [Notifications]

Main activities

Provide backup and support in processing of credits and interface with the Commercial Operations and finance department.

Process damage and returned products as needed

Expected results: All transactions are processed timely and company procedures are followed

Area of responsibility 4: [Processing Damaged Products]

Main activities

Process damage and returned products as needed.

Interface with the Commercial Operations and finance department concerning the credit status of customers as needed.

Expected results: All credits are processed timely

Area of responsibility 5: [Processing Damaged Products]

Main activities

Notify and follow up with the finance department regarding customer credit holds and request releases.

Expected results: All credits are processed timely

Requirements (Diploma and experience)

High School Diploma or equivalent; college is preferred.

2-5 years’ experience in customer service and order management, Credit -A/R

Bilingual would be an asset (French)

**Skills**:
Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.

Joining Virbac means joining dynamic teams ambitious for success.

Add Your Talent to Ours



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