Contracts Program Manager

2 weeks ago

Oakville, Canada Veolia WTS Full time

**Company Description**
**Job Description** Manage the execution of existing Membrane Replacement Agreement (MRA) Contracts in NAM and develop new operations/forecasting processes needed to support the growing portfolio. In addition, be resource to support the expansion of the model into regions outside of North America.**

**Nature of work**:
**In this role, your responsibilities will include (but are not limited to);**
- Organize sessions with sales and commercial engineering teams develop and implement the strategy for MRA contract opportunities, also in coordinating with Services teams if customer is interested in a performance based contracts (MSA)
- Work closely with Services, Insight, techsupport teams to support customer needs and ensure deliverables from contract are provided.
- Maintain forecast of membrane replacements needed for the ZW PSI to use with factory production planning.
- Engage project management team in the execution of membranes replacement events as required.
- Ensure annual Invoicing is updated and completed for active contracts.
- Monitor and update annual contract financial performance and contract forecasting.
- Coordinate customer feedback meetings to provide feedback and input.
- Be a customer advocate, motivating internal teams to meet customer requirements and prioritize their satisfaction.
- Travel to customer sites for site meetings and issue investigation will be required at times.
- Function in this role with a high order of integrity and compliance with the regulations and Environmental Health & Safety guidelines.

**Skills**:

- Ability to multitask on several concurrent projects
- Ability to work and thrive in a team environment
- Communicate effectively to internal groups and customer in person and over the phone
- Strong knowledge of MS Office suite
- Excellent communication (oral and written) and interpersonal skills.
- Attention to detail and perseverance
- Ability to work well and collaborate with a team

**Qualifications** Qualification/ Requirements**:

- B.S. in an engineering/science discipline or related technical experience
- 5+ years of customer relationship management experience.

**Additional Information

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