Room Attendant

2 weeks ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

As a Room Attendant you are responsible for cleaning guest rooms in the Hotel according to Marriott’s “Power of Clean” standards. A RA is expected to report any maintenance deficiencies. As an RA you must handle guest’s requests; issues or concerns and deliver the ultimate customer experience. This is a unionized position.

**JOB RESPONSIBILITIES**
- Must use correct cleaning chemicals with color coordinated rags for designated surfaces. Must be trained in WHIMIS and meet hotel regulations and requirements. Chemical bottle must have labels that are visible and contain the product on the label.
- Assigned rooms must be cleaned by priority, based on room type; checkout, arrival or occupied request. Once cleaned you must update your assignment paper by writing Vacant, Occupied, No sleep, DND, Not used, OOO or No service.
- Transport cart with cleaning supplies, amenities and linens to assigned guest rooms and position securely in front of the guest door. Store carts behind locked doors during break time; fire drills or at the end of shift. Carts should not be left in the hallway unattended.
- Empty all garbage, and recycling bins from the room.
- Remove /Change all dirty terry/linen from the bathroom and beds, and replace with clean par to designated layout.
- Send dirty linen down the laundry chute after cleaning the room.
- Check for damaged or stained linen. Place linens inside a clear bag with a note then give to the supervisor. If linens are hazardous, notify your supervisor.
- Bathrooms: (e.g. showers, showers walls, tubs, tub walls, sink, toilets, and all bathroom surfaces and items.). Remove soil, dirt, soap build-up and hair from drains. Clean bathroom mirrors; vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace laundry bags and slips. In good repair and folded to standard.
- Clean the coffee station and replace amenities. Plastic/ paper cups only
- Clean closets and door tracks in all rooms, removing dust and debris.
- Replace all amenities/collateral items/supplied in the room and bathroom.
- Vacuum the entire room and spray the room with Febreeze.
- Washing floors with appropriate tools and chemicals.
- Dust and polish all furniture; pictures, frames, mirrors, light bulbs and switches, TV and remote and door handles. Check inside drawers for L and F and hairs.
- Realign furniture to floor plan or room design. Call for assistance if you cannot move.
- Dust and clean room décor; appliances and structural surfaces. (e.g. lamp shadeswindow sill, prints, vents, fridges and microwaves back of entrance doors**)**:

- Open and clean all drawers/doors in all the rooms and leave them open for inspection.
- Adhere to Lost and Found policy; return all items including food and paper work to a supervisor at end of shift to be logged. Property removal passes from a supervisor must be given before any item is taken home. Lost & Found tags must be filled out completely and placed visible writing side out inside bag. When in doubt ask a supervisor.
- Report any maintenance problems to supervisors.
- Keep storage rooms, vacuums and housekeeping carts clean. Do not lock your cart up or disassemble a vacuum so no one else can use. Check your chord and vacuum bag.
- Storage room doors must remain locked.
- Check under bed(s), chairs and sofa for debris and L and F and remove if present.
- Inspect the condition of all furniture for tears, rips or stains; report any damages to your supervisor.
- Check sheers for smears and get cleaned. Black outs with holes should receive repair.
- Other items include in cleaning; AC cover/vent, corners, telephones and bathroom vents.
- Approach guests in a friendly manner. Call your supervisor if you do not know the answer to a guest question or if there is a concern.
- Empty all dirty linen and garbage from the carts. Change the vacuum bag when needed and clean vacuum. Report any maintenance requirements to equipment to your supervisor.
- Attend meetings and training as required. These can be mandatory.
- Complete hotel fire/safety training and emergency/ evacuation procedures.
- Perform project work and Special/Deep cleaning as assigned by the supervisor. Work cannot be refused based on seniority on the schedule.
- Housekeeping duties also include extra cleaning during down times
- Assignments may be changed by housekeeping management based on urgency and occupancy levels.
- Call immediately for cot or play pen removal
- Must be punctual; know your schedule, proper requests of vacation and days off
- Follow the Bona Hospitality Code of Conduct; Bill 168 and Bill 132. Have knowledge of Collective Agreement Local 261 Union Guide
- To help build the team by assisting in orientation and training new staff.
- To be expected to help other team members, when your work is complete or to take other rooms when you have multiple DND’s and No Services.
- Keep your carts clean and organized. Proper use of break times and lunch breaks.
- Respo

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