Customer Education Trainer

5 months ago

Toronto, Canada Docebo Full time

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the **Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

**About This Opportunity**:
Docebo is looking for a skilled **Trainer** to join the **Customer Education** team. In this role, you will have the opportunity to combine a passion for learning and customer impact to deliver exceptional training experiences.

**Responsibilities**:

- Lead live functional and technical training sessions virtually, at a Docebo office, or on-site with a Customer utilizing a variety of training methodologies, techniques, concepts, and tools to create an engaging training experience.
- Maintain an in-depth understanding of Docebo’s suite of products, apps, and services.
- Be able to take complex technical concepts and make them easily digestible and easy to understand.
- Stay up-to-date on product functionality by partnering with the product and Go-to-Market teams and update training materials as needed.
- Manage multiple training projects simultaneously and prioritize against department objectives and key results.
- Serve as a Subject Matter Expert (SME) in the development and/or maintenance of training materials including content development, training environment setup, and course feedback.
- Collaborate cross-functionally to identify customer training needs and develop actionable plans to improve the Customer Education experience including, but not limited to, processes, tools, and technique.
- Ensure content adheres to consistent style, tone, and approach by following the Docebo Brand guidelines.
- Measure and report on the effectiveness of training sessions to both internal and external stakeholders.

**Requirements**:

- 4+ years experience in a technical education role in the Learning Management industry
- Must have previous experience with Docebo products
- Superior communication skills and an excellent grasp of the English language to communicate complex concepts to both functional and technical audiences
- Knowledge of adult learning principles and/or instructional design
- Expert presentation skills
- Training Video Creation
- General knowledge of programming languages
- Knowledge of IT networking basics
- Understanding of REST Web Services, PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application
- Proficiency in learning tools (Articulate, Camtasia, Wistia, Pendo, etc.)
- Flexibility to travel if needed

**Benefits & Perks** \uD83D\uDE0D
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program

**Hybrid Office Model \uD83C\uDFE2**

**About Docebo** \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

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