Manager, Vip Front of House

4 weeks ago

Oakville, Canada Cineplex Full time

Work location:
CPX Winston Churchill

City:
Oakville

What you will do:

- Job Summary
- Summary_
- s_
- tatement of why the role exists._
- The Front of House (FOH) VIP Manager position is a salaried role with full-time hours and varying shifts. FOH VIP Managers are supervised by the location based General Manager and [where applicable] a Senior Theatre Manager. They are responsible for assisting their theatre’s senior management team in achieving their business unit goals and priorities, with a focus on VIP. In conjunction with their team, they are to complete, and are responsible for assigned administrative functions, facilitating Guest service and supervising FOH Supervisors, and VIP Cast Members within their theatre. Supervisory duties include hiring, performance management and disciplinary/termination authority. The FOH VIP Manager will exemplify the Company’s values, follow all policies, procedures and guidelines of Cineplex, while creating and maintaining strong professional relationships both internally and externally.

Key Responsibilities
- List of major responsibilities of the role, in order of priority, high to low_
- . Add _
- additional_
- row_
- s_
- if _
- required_
- ._
- Key Accountability- Leading & Managing the Team:- Actively participate in recruiting efforts to build a strong team.-
- Makes job offers to FOH Supervisors and VIP Cast Members.-
- Manages job postings in the applicant tracking system.-
- Conducts group interviews.-
- Conducts the final interview ahead of job offer for FOH Supervisors and VIP Cast Member.-
- Coaches, trains and mentors VIP Cast Members, FOH Supervisors and Kitchen Leads and provides ongoing feedback.-
- Conducts 1:1 meetings, goal setting and development discussions with FOH Supervisors.-
- Works closely with entire team, including General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.-
- Reviews daily challenges of guest service to enhance operational execution.-
- Takes action on feedback of guest service challenges to enhance operational execution.-
- Works towards their assigned theatre's metric goals by reviewing execution and recognizing success.-
- Accountable for assigned theatre metrics goals by reviewing execution, recognizing and rewarding success.-
- Encourages high performance through on-going development of the VIP Cast Members FOH Supervisors and Kitchen Leads, driving continuous performance improvement based observations of performance and discussions with salaried management.-
- Manages and encourages high performance through on-going development of the Team, driving continuous performance improvement based on development plans, completion of performance evaluation through current performance management process.-
- Monitors and provides to salaried management, observations regarding all Cast behaviour and performance.-
- Applies, administers, and ensures privacy regarding all discipline in a fair and consistent manner, adhering to all company policies and procedures.-
- Assists with the organization of and actively encourages participation in Cast events.-
- Recommends Cast events and assists in the communication of said events to employees.-
- Initiates and maintains communication on an individual level as required to increase motivation, engagement and retention.-
- Provides feedback regarding individuals with the potential for advancement in the Cast Member career path.-
- Conducts preliminary interviews for Cast member career path decisions, based on the feedback, and recommends individuals to be promoted to senior management.-
- Facilitates and organizes cast training as identified and as required.- Managing the Guest Experience:- Interacts regularly with Guests to understand their expectations;-
- Maintains a high degree of visibility, professionalism and accessibility to Guests.-
- Coaches FOH Supervisors to maintain a high degree of visibility, professionalism and accessibility to Guests.-
- Coaches, cross-trains and cross-utilizes FOH Cast to deliver optimum standards of service to our VIP Guests.-
- Deals swiftly and professionally with Guest concerns on all matters.-
- Uses Guest feedback to evaluate and improve guest service levels.-
- Delivers high quality service in all areas.-
- Conducts frequent walkthroughs using all building assessment tools.-
- Address deficiencies in guest service areas, as identified on the building assessment tools, and create and execute action plans.Managing the Theatre:- Reacts to fluctuations in business levels. Executes changes in staffing levels.-
- Anticipates fluctuations in business levels and its impact on the business and makes effective decisions that meet budget and optimize the Guest experience by adding staff, or reducing staff compliment.-
- Effective management of promotions, rentals and other special events; addressing feedback and making corrections from theatre events.-
- Operates and supports in the operation of the theatre

  • Manager, Vip Front of House

    1 week ago

    Oakville, Ontario, Canada Cineplex Full time

    Work location:CPX Winston ChurchillCity:OakvilleWhat you will do:Front of House (FOH) VIP Experience ManagerCineplex's Front of House (FOH) VIP Experience Managers are an integral part of the team who provide an exceptional entertainment experience to each and every guest. The FOH VIP Experience Manager leads, supports and manages a dedicated team of...

  • Manager, Vip Front of House

    3 weeks ago

    Oakville, Canada Cineplex Full time

    Work location: CPX Winston Churchill City: Oakville What you will do: Front of House (FOH) VIP Experience Manager Cineplex’s Front of House (FOH) VIP Experience Managers are an integral part of the team who provide an exceptional entertainment experience to each and every guest. The FOH VIP Experience Manager leads, supports and manages a dedicated team...

  • Supervisor, Vip Front of House

    4 weeks ago

    Oakville, Canada Cineplex Full time

    Work location: CPX Winston Churchill City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...

  • Supervisor, Vip Front of House

    3 weeks ago

    Oakville, Canada Cineplex Full time

    Work location: CPX Winston Churchill City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...

  • Supervisor, Vip Front of House

    2 weeks ago

    Oakville, Canada Cineplex Full time

    Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. Work location: CPX Winston Churchill City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious...

  • Manager, Vip Front of House

    3 weeks ago

    Oakville, Canada Cineplex Full time

    Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. Work location: CPX Winston Churchill City: Oakville What you will do: Leading & Managing the Team: - Actively participate in recruiting efforts to build a strong team. - Makes job offers to FOH...

  • Manager, Vip Front of House

    1 week ago

    Oakville, Ontario, Canada Cineplex Full time

    Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.Work location:CPX Winston ChurchillCity:OakvilleWhat you will do:Leading & Managing the Team: Actively participate in recruiting efforts to build a strong team. Makes job offers to FOH Supervisors and VIP Cast...

  • Vip Food and Beverage Staff

    3 weeks ago

    Oakville, Canada Cineplex Full time

    Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. Work location: SC Oakville & VIP City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious...

  • Front of House Manager

    1 week ago

    Oakville, Ontario, Canada Beacon Full time

    Ce Soir is looking for talented individuals to join our front-of-house management team. As a part of the front of house team, you will play an integral role in providing top-notch service and upholding our restaurant standards of excellence.ASSISTANT GENERAL MANAGERIf you have a passion for food, people and are willing to grow within the company, you could...

  • Vip Food and Beverage Staff

    3 weeks ago

    Oakville, Canada Cineplex Full time

    Work location: SC Oakville & VIP City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...

  • Vip Food and Beverage Staff

    1 week ago

    Oakville, Ontario, Canada Cineplex Full time

    Work location:SC Oakville & VIPCity:OakvilleWhat you will do:Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers...

  • Cast Member, Vip

    4 weeks ago

    Oakville, Canada Cineplex Full time

    Work location: CPX Winston Churchill City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...

  • Front of House

    7 days ago

    Oakville, Ontario, Canada Aidan Hospitality | Toronto, ON Full time

    We're seeking a Front of House Manager that excels in multi-tasking and providing a great guest experienceYou'll be responsible for ensuring that our front of house operations run smoothly during your shifts.Responsibilities & Duties: Ensuring that guest have a great experience Taking the lead on events & event sales Event execution Maintaining food and...

  • Front of House

    2 months ago

    Oakville, Canada Aidan Hospitality | Toronto, ON Full time

    We're seeking a Front of House Manager that excels in multi-tasking and providing a great guest experience! You'll be responsible for ensuring that our front of house operations run smoothly during your shifts. **Responsibilities & Duties**: - Ensuring that guest have a great experience - Taking the lead on events & event sales - Event execution -...

  • Assistant Manager

    2 weeks ago

    Oakville, Canada Maro's Bistro Full time

    **Maro’s Bistro is seeking an assistant manager for front of house operations in our high intensity restaurant.** - $20-23 hourly, full-time/permanent availability. **Responsibilities**: - Supporting management with scheduling, product inventory, employee trainings and reviews. - Communicate with clients to ensure consistent satisfaction. - Organizing...

  • Vip Server

    3 weeks ago

    Oakville, Canada Cineplex Full time

    Work location: CPX Winston Churchill City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...

  • Vip Part Time Kitchen Staff

    3 weeks ago

    Oakville, Canada Cineplex Full time

    Work location: CPX Winston Churchill City: Oakville What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...

  • Front of House Key

    1 month ago

    Oakville, Canada Dave & Buster's Full time

    9015: Front of House Key Manager **POSITION SNAPSHOT**: The Key Hourly position will help the Restaurant Managers in running stellar shifts and ensuring each of our guests has an unparalleled experience. You will gain invaluable knowledge in how to run floor shifts, manage people, run great events and give our guests amazing service! This position is the...

  • Front of House Key

    2 weeks ago

    Oakville, Canada Dave & Buster's Full time

    9015: Front of House Key Manager **POSITION SNAPSHOT**: The Key Hourly position will help the Restaurant Managers in running stellar shifts and ensuring each of our guests has an unparalleled experience. You will gain invaluable knowledge in how to run floor shifts, manage people, run great events and give our guests amazing service! This position is the...

  • Front of House

    2 months ago

    Oakville, Canada Sugar Suite Full time

    Position: Front of House & Bakery Assistant Hours: Full-Time Location: Oakville, ON Start Date: Immediate **Requirements**: - Availability to work Tuesday through Saturday from 8AM-4PM Assets: - Retail experience - Experience handling food allergies - A passion for baking - Food Handler's Certificate This position will consist of: - Baking products...