Counter Sales Representative

5 months ago

Toronto, Canada Independent Mechanical Supply Inc. Full time

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.

Under the direction of the Branch Manager, the incumbent is responsible for taking care of customer demands (i.e., product information, quotation request, order entry, and customer returns) from beginning to end; received directly or indirectly from the customer or via the Outside Sales Representative. Individuals will interact directly with customers providing excellent customer service while interpreting customer requests and handling requests accordingly.

**Cores Responsibilities**:

- Customer returns
- Order Entry
- Contacting vendors for pricing, stock checks, RMAs
- Order Picking
- Accurately enter customer requests for quote/orders/customer returns into IMS’s ERP system as requested by customer and management;
- Providing accurate information to customers and troubleshoot when required;
- Providing customers with a positive experience delivering the best possible service with complete solution alternatives that includes involving peers and specialists to meet customer expectations;
- Working cooperatively with Inside Sales peers and with other individuals and departments within the Company;
- Developing relationships with vendors that will create favourable business conditions (greater margin and accurate delivery dates) for Independent Mechanical Supply;
- Developing relationships with customers that positions Independent Mechanical Supply as their first choice for purchasing material;
- Coordinating customer returns with the customer and our vendors to minimize the negative impact to the customer and vendor while maximizing profitably for Independent Mechanical Supply;
- Working with other departments (Heating/Project Quotations/Order Desk/Warehouse) to ensure customers’ orders/quotes are timely completed to our best ability and accuracy;
- Participate and support all Inside Sales promotions;
- Following up on customer orders and helping to maintain and update the “Open Order Report”
- Maintaining a professional, respectful and collaborative attitude towards customers and co-workers
- Participate in educational opportunities within the requirements of the position
- Complete all assigned duties from the “Daily Counter Checklist”

**Secondary/Less Frequent Responsibilities**:

- Accurately and efficient detailing and receiving of inbound material, re-stocking, and putting away of material
- Stock Put Away (Counter Returns/Received Counter Po’s)
- Loading and unloading delivery and courier vehicles (as required)
- Work with the supervisor team to ensure great communications, collaboration, and smooth responsibility hand-offs from one functional group to the other, (i.e., shipping, receiving, and counter Sales.
- Use of a forklift when required
- Pipe fabrication such as cutting, threading, and/or grooving
- Pick outgoing orders in an accurate and timely manner
- Identify inventory discrepancies and facilitate investigation
- Assist Warehouse with other tasks when required
- Work closely with members of the Outside Sales Team

Other
- Other duties as assigned

Mandatory Requirements
- Years of Industry Experience (plumbing and heating product knowledge): 2+
- Education:  High School diploma
- Able to enter orders on the computer proficiently
- Able to communicate with customers professionally and effectively both in writing and verbally
- Excellent customer service skills
- Ability to manage multiple priorities in a deadline driven fast paced environment
- Able to be highly organized, efficient, and to pay attention to detail
- Ability to work one half Saturday a month

Nice to Have
- Basic Excel, AS400 experience

IMS is a mid-sized company with a small-company feel. We’re professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you’re interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.

  • Counter Sales Representative

    5 months ago

    Toronto, Canada Independent Mechanical Supply Inc. Full time

    Under the direction of the Branch Manager, the incumbent is responsible for taking care of customer demands (i.e., product information, quotation request, order entry, and customer returns) from beginning to end; received directly or indirectly from the customer or via the Outside Sales Representative. Individuals will interact directly with customers...

  • Sales Representative

    5 months ago

    Toronto, Canada Sigma Workforce Solutions Full time

    **Front Counter Sales (HVAC)** We are currently hiring a Front Counter Sales Representative. As a Counter Help team member, you will play a crucial role in providing exceptional customer service and support to our valued clientele. **Responsibilities**: - Provide in-store customer assistance. - Assist customers in selecting the right products for their...

  • Industrial Sales Representative

    4 weeks ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    About the RoleWe are seeking an experienced Outside Sales Representative to join our team at Just Sales Jobs. As an Outside Sales Representative, you will be responsible for selling industrial metals and steel to clients within the territory of East of Toronto to Kingston.Key ResponsibilitiesEngage with active, inactive, and potential clients within the...

  • Industrial Sales Representative

    4 weeks ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    About the RoleWe are seeking an experienced Outside Sales Representative to join our team at Just Sales Jobs. As an Outside Sales Representative, you will be responsible for selling industrial metals and steel to clients within the territory of East of Toronto to Kingston.Key ResponsibilitiesEngage with active, inactive, and potential clients within the...

  • Territory Sales Representative

    4 weeks ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    Job Title: Territory Sales RepresentativeAs a Territory Sales Representative, you will be responsible for selling industrial metals and steel to clients within the territory of East of Toronto to Kingston. This role will focus on both active accounts and dormant or underperforming accounts.Key Responsibilities:Engage with active, inactive, and potential...

  • Territory Sales Representative

    4 weeks ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    Job Title: Territory Sales RepresentativeAs a Territory Sales Representative, you will be responsible for selling industrial metals and steel to clients within the territory of East of Toronto to Kingston. This role will focus on both active accounts and dormant or underperforming accounts.Key Responsibilities:Engage with active, inactive, and potential...

  • Sales Representative

    2 months ago

    Toronto, Ontario, Canada Kognitive Sales Solutions Full time

    Unlock Your Earning Potential with Kognitive Sales SolutionsWe are seeking highly motivated and sales-oriented individuals to join our team as Financial Sales Representatives. As a key member of our team, you will be responsible for educating and offering financial products to customers in-store, while driving sales, advocacy, and brand awareness for our...

  • Sales Representative

    2 months ago

    Toronto, Ontario, Canada Kognitive Sales Solutions Full time

    Unlock Your Earning Potential with Kognitive Sales SolutionsWe are seeking highly motivated and sales-oriented individuals to join our team as Financial Sales Representatives. As a key member of our team, you will be responsible for educating and offering financial products to customers in-store, while driving sales, advocacy, and brand awareness for our...

  • Sales Representative

    1 month ago

    Toronto, Ontario, Canada Kognitive Sales Solutions Full time

    Unlock Your Earning Potential with Kognitive Sales SolutionsWe are seeking highly motivated and sales-oriented individuals to join our team as Financial Sales Representatives. As a key member of our team, you will be responsible for educating and offering financial products to consumers in-store, while building strong relationships with store personnel and...

  • Sales Representative

    1 month ago

    Toronto, Ontario, Canada Kognitive Sales Solutions Full time

    Unlock Your Earning Potential with Kognitive Sales SolutionsWe are seeking highly motivated and sales-oriented individuals to join our team as Financial Sales Representatives. As a key member of our team, you will be responsible for educating and offering financial products to consumers in-store, while building strong relationships with store personnel and...

  • Territory Sales Representative

    1 month ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    Job Title: Territory Sales RepresentativeAs a Territory Sales Representative, you will be responsible for selling industrial metals and steel to clients within the territory of East of Toronto to Kingston. This role will focus on both active accounts and dormant or underperforming accounts.Key Responsibilities:Engage with active, inactive, and potential...

  • Territory Sales Representative

    1 month ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    Job Title: Territory Sales RepresentativeAs a Territory Sales Representative, you will be responsible for selling industrial metals and steel to clients within the territory of East of Toronto to Kingston. This role will focus on both active accounts and dormant or underperforming accounts.Key Responsibilities:Engage with active, inactive, and potential...

  • Sales Representative

    1 month ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    Job Title: Sales Representative - Industrial MetalsWe are seeking a highly motivated and experienced Sales Representative to join our team in East of Toronto. As an Outside Sales Representative, you will be responsible for selling Industrial metals and steels to clients within the territory of East of Toronto to Kingston.About the Role:Engage with active,...

  • Sales Representative

    1 month ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    Job Title: Sales Representative - Industrial MetalsWe are seeking a highly motivated and experienced Sales Representative to join our team in East of Toronto. As an Outside Sales Representative, you will be responsible for selling Industrial metals and steels to clients within the territory of East of Toronto to Kingston.About the Role:Engage with active,...

  • Counter Sales

    5 months ago

    Toronto, Canada Clare Interior Supplies Ltd. Full time

    **Role Overview**: The Counter Sales position ensures that we maintain a high level of service for our customers both in-store and online. This role requires on-site work, Monday to Friday. There is no availability of remote work. **Responsibilities**: - Process orders to completion which includes pricing, picking the order, and sourcing additional...

  • Counter Sales

    5 months ago

    Toronto, Canada Clare Interior Supplies Ltd. Full time

    **Role Overview**: The Counter Sales position ensures that we maintain a high level of service for our customers both in-store and online. This role requires on-site work, Monday to Friday. There is no availability of remote work. **Responsibilities**: - Process orders to completion which includes pricing, picking the order, and sourcing additional...

  • Customer Service Representative

    5 months ago

    Toronto, Canada Clare Interior Supplies Ltd. Full time

    **Role Overview**: The Customer Service, Counter Sales position ensures that we maintain a high-level of service for our customers. This role will ensure that customers are attended to in store and by phone. **Responsibilities**: - Process orders to completion which includes pricing, picking the order and sourcing additional information as required,...

  • Counter Sales

    5 months ago

    Toronto, Canada Clare Interior Supplies Ltd. Full time

    **Role Overview**: The Counter Sales position ensures that we maintain a high-level of service for our customers both in store and online. This role will require use of in-person sales capabilities and use of social media to drive sales. **Responsibilities**: - Process orders to completion which includes pricing, picking the order and sourcing additional...

  • Counter Sales

    5 months ago

    Toronto, Canada Clare Interior Supplies Ltd. Full time

    **Role Overview**: The Counter Sales position ensures that we maintain a high level of service for our customers both in store and online. This role requires on-site work, Monday to Friday. There is no availability of remote work. **Responsibilities**: - Process orders to completion which includes pricing, picking the order, and sourcing additional...

  • Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Kognitive Sales Solutions Full time

    Gas Station Event Sales RepresentativeAre you a sales-driven individual looking for a dynamic and exciting work environment? Kognitive Sales Solutions, in partnership with Canadian Tire, is seeking outgoing and personable Field Sales Representatives to join our team.Key Responsibilities:- Educate customers about the benefits of our partner Canadian Tire...