Bilingual Virtual Engagement Associate

2 weeks ago

Montréal, Canada Ashfield Engage Full time

Bilingual Virtual Engagement Associate

Do you have what it takes to break into the Pharmaceutical industry?

Ashfield is looking for an energetic customer and patient centric individual who will meet service targets on a monthly basis by delivering key messages and building relationships with various healthcare professionals via the phone and/or digital platforms. The Virtual Engagement Associate must ensure that all agreed client objectives and program-related KPIs are consistently met. They will be responsible for communicating with healthcare professionals by educating and detailing the unique product(s) and/or services.

What’s in it for you?
- Hybrid/Remote working
- Break paid between Christmas and New Years
- Health Benefits as of day 1 of employment
- Length of Service Awards
- Monthly Star Awards
- Yearly ACE Awards
- Referral bonus
- Library of online training courses
- Ability to grow within the organization

Key Objectives:

- Engage with Healthcare Professionals (HCPs) and medical clinic stakeholders by placing outbound phone calls on behalf of the client to deliver key service messages;
- Build rapport with customers through high quality interactions and identifying the customer and patient needs;
- Pre-call plan, identify the key clinic stakeholders and generate interest with each interaction;
- Capture accurate key information discussed during calls in the Client Relationship Management System (CRM);
- Be self-sufficient and have the ability to assess business opportunities to properly manage their HCP target list and meet call expectations;
- Respond to all customer inquiries in a timely manner;
- Help Ashfield maintain existing business and promote additional services by providing insights and qualified opportunities to the direct manager based on daily interactions;
- Maintain a professional team environment and peer to peer communication;
- Manage relationships with the key influencers, clients and all Ashfield business units through regular touch points to ensure program KPIs are delivered;
- Support with meeting departmental fiscal year objectives;
- Demonstrate the Ashfield values on a daily basis

Job Holder Specification:

- Strong interpersonal and communication skills (oral/written, fluent in French and English)
- College or Bachelor’s degree preferred
- Energetic, self-motivated, goal-oriented
- Ability to collaborate with internal and external stakeholders, team player
- Resourceful, innovative and strategic thinker
- Able to prioritize and plan target list coverage
- Customer and patient centric
- Tech savvy and proficient in Microsoft Office

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